How can I pay with Alipay Bonus on aliexpress?

 How can I pay with Alipay Bonus on aliexpress?

• When you pay with your cards or Alipay Balance, your Alipay Bonus will be applied automatically.

  

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The product I received does not match the description on aliexpress. What can I do ?

The product I received does not match the description. What can I do ?

• Please check the goods clearly after you have received it.

  1. If you are not satisfied with the product you received, please contact your seller to agree on a solution.

  Please click Contact Seller on the order list page and send message to seller, you would better to provide photo of the goods, or testing video to seller in order that he/she can confirm goods issue and offer soluton to you.

  And, please check the messages between you and seller on the page Message Center - Chats.

  2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. Please click here to learn more for how to open dispute.

  

  3. If the order with Free Return service, you could ask for free return in local within 15 days after receipt. Please click here to learn more for Free Return service.

  4. If the order with one year Commercial Warranty Service, please submit a warranty service request after the Buyer Protection has ended. Please click here to learn more for Commercial Warranty Service.

  

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How to check my refund on aliexpress?

 How to check my refund?

• The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

  Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.

  
  

  For following method of pament, please refer to the Original Account of the Payment:

  Debit/Credit Card(Visa/Master/Maestro/Amex/Carte Blue/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY)

  PPRO(Ideal/Giropay/PayU/Przelewy24/Sofort Banking/bancontact)

  Mercado Pago(OXXO/7 Eleven/Telecomm/BBVA Bancomer/citibanamex/Santander)

  SMS(MTC/MegaFon/Beeline/TELE2)

  Webmoney

  Yandex.Money

  Doku

  QIWI

  Mpesa

  PayPal

  Oney Installment(For French user only)

  OTC_PIX

  Klarna

  Ebanx/Boleto

  TEF

  
  

  For following method of pament, please refer to Alipay Account

  Cash Payment(Euroset/Syvaony/Russian Post)

  Wire Transfer/Bank Transfer/TT

  BTG Boleto

  Western Union

If you still have problem, welcome to contact me: whatsapp:008613205631412; umegroup@qq.com

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How to contact seller on aliexpress?

 How to contact seller on aliexpress?

• Please click “Contact” button on any page to start conversation with seller:

  Product page:

  

  

  

  Order list page:

  

  Order detail page:

  

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How to submit appeal for card verification after payment failure on aliexpress?

 How to submit appeal for card verification after payment failure?

• Normally, system will ask card used for payment under your account base on order history. Please double check if you have information of required card.

  In case you don't have information required, please go to 'My Appeal' and indicate it in 'Message' field for submission. Related team will check and upate you base on information submitted.

  When getting below payment errors, verification is required.

  Payment error code : CSC_7200026

  Payment error code : CSC_7200031

  Payment error code : CSC_7200026

  Solution: Click “Claim on Alipay” to submit documents for card verification.

  Step 1: User will be directed to this page. Click “Submit Appeal" to enter the page.

  

  Step 2: Upload required documents and click 'Submit'

  

  Note: pictures of both card and bank statement are required for each appeal.

  Payment error code : CSC_7200031

  Solution: Click 'Claim on Alipay' to submit documents for account verification.

  

if you have met problem you can solve . you can contact us. 

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How to solve payment issues on aliexpress?

How to solve payment issues?

• If you could not pay for your order through card, please check My Appeal as below:

  1. When there is appeal pending on the page, you need to submit with required documents first;

  2. In case, you have already appealed online, kindly be awaiting for 1 business days;

  3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.

  If there is payment errors, you may follow the suggestions as below to solve the problem:

  

  
  

  
  

  CSC_7200011

  Insufficient funds in card or account of payment.

  Please top up your account for payment again or use another card/method instead.

  
  

  CSC_7200015

  Rejected by bank or financial institution, only from whom the detailed reason for rejection can be confirmed.

  You may contact your bank to get detailed information or use another card/method instead.

  
  

  CSC_7200022, CSC_7200051, CSC_7200001

  Card is not supported/Incorrect information of card

  Please double check if you have input correct information of card for payment. If you got error after double checking, please pay through another card/method instead.

  
  

  CSC_7200026

  Due to security reason, card verification(appeal) is required.

  Please click "Claim on Alipay" button or click to submit document directly.

  It usually takes 1-3 working days to get a result. But during Shopping Festival, we will make it as soon as possible.

  
  

  CSC_7200034

  Incomplete information of the order.

  1. Check if name in the shipping address has been filled in correctly; correct & complete information is required.

  2. Try to verify your Alipay account.

  
  

  CSC_7200012

  Expiry date of card is wrong or the card is expired.

  Please try again with correct expiry date or contact your bank for help. Besides, you may use another card/methods instead.

  
  

  CSC_7200020

  Something wrong with the card information.

  Please check and input correct card information.

  
  

  CSC_7200040

  This card is restricted by bank.

  Please confirm with bank to get resolve the problem, or use another card/methods instead.

  
  

  CSC_7200006

  Currency selected for this payment is not supported.

  Please change to USD or other currencies to try again.

  
  

  CSC_7200009

  Exceeding limit of your card or bank account.

  Please modify limit of your card or bank account and try again. Besides, you may use another card/methods instead.

  
  

  CSC_7200021

  Wrong CVV code was entered.

  Please enter correct CVV code for payment again.

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What kind of coupons are there on AliExpress?

 

• Coupons are a great way of saving extra on your orders. On AliExpress, you can find three kinds of coupons:

  - AliExpress coupons

  You can use this coupon on any regularly priced item on our website and app. 

• 

  
  

• Click here for detailed rules of AliExpress Coupons.

• -Store Coupons

  Applicable for items in the specific store that issued the coupon.

• 

  
  

• Click here for detailed rules of Store Coupons.

• -AliExpress offers

• 
• 
  

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Store Coupons on aliexpress

 Store Coupons

• Store Coupon

• 

  
  

• Applicable items

• • For items in the specific store that issued the coupon.

• Rules

• • Only 1 Store Coupon can be applied per order.
• • The minimum spend amount excludes shipping fees and taxes.
• • The minimum spend amount will be calculated after Spend & Save has been applied.

• Restrictions

• • Select items only
• 
• 
  

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If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?

• 1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)

  2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;

  3. We will process it within 48 hours and reply you to your request via email.

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When will the seller send out the order?

 When will the seller send out the order?

• After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

  Below is where you can see the countdown of the shipping time:

  

  Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to "The seller has shipped your order".

  

  If you don't want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

  ​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

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How do I know if my order has been shipped on aliexpress?

 How do I know if my order has been shipped?

• To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.

  
  

  1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.

  2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.

  

  You can Track the parcel after goods is sent out.

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT

• If you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.

  In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.

  Documents required:

  1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)

  2. proof of payment for that invoice

  3. any customs document on the release of the goods, including the shipping label of the package

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Why is there no tracking information after shipment on aliexpress?

 Why is there no tracking information after shipment?

• After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated.

  If tracking information on the order page is still not updated 12 days after shipment, you may contact the seller for more information.

  

  

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?

• You may be charged customs duties and taxes for something you bought on AliExpress because:
  •    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. 
  •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. 
  
  The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
  
  You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
  
  Please note: Customs duties and taxes are never covered by AliExpress.
  
  To avoid any unforeseen surprises, please pay attention to the following:
  •    Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. 
  •    Contact your local post or customs office to find out more about your country’s customs duties and taxes.
  •    Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery. 
  •    Sellers are not responsible for delays caused by the customs department in your country.
  •    Additional costs or delays may occur during international trade.
  •    Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes. 

• More topics:

• 
  

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I haven't received my parcel but it shows "Delivered" from aliexpress.

 I haven't received my parcel but it shows "Delivered".

• The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.

  1. Contact information of the local post office in some countries:

  Country---

  Contact

  Russian Federation

  (+7 495) 744 55 44

  Mexico

  (+52 55) 53 85 09 67

  United Arab Emirates

  (+971) 600599999

  Saudi Arabia

  (+966) 920001144

  Italy

  803160 (green line for land-line telephones)

  Brazil

  0800 725 0100

  Ukraine

  (+380 44) 235 33 81

  Spain

  902197197

  Poland

  (+4822) 548 15 06

  France

  0969 391 391(Chronopost); 0825 878 888(Coliposte)

  Chile

  600 950 2020; 562956 0303

  Turkey

  (+90 212) 337 10 30

  America

  (+1 800) 222 1811

  2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.

  

  You may also concern on following questions:

• 
  

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When will the seller send out the order from aliexpress?

 When will the seller send out the order?

• After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

  Below is where you can see the countdown of the shipping time:

  

  Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to "The seller has shipped your order".

  

  If you don't want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

  ​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

  Related topics:

You can also contact us by email: umegroup@qq.com or  whatsapp:0086-13205631412; I i will best to help you.

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I have not received goods from aliexpress. What can I do?

 

• Please Track the parcel to check the package status:

  - If the package is in transit with normal logistic update:

  According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.

  If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

  

  - If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

  You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.

  Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.

  - If it is over protection time, but still not received the goods:

  Since you cannot open dispute as you have not open dispute in protection time, you will need to contact the seller for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.

or you can email to: 401541560@qq.com; i will try best to help you to settle. good luck.

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How to track my package from aliexpress?

 How to track my package?

• Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more".

  

  You can also visit Cainiao and 17track for more tracking information.

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Why did I fail to place the order on Aliexpress?

Here below are the listed reasons for failure orders. Hope it could be helpful to you guys. Anything, just feel free to contact me.

Screenshot	Error Message	Solution
	The products in your shopping cart is/are not available for order.	Due to system upgrade, some items might not be available for ordering currently. Please select other items instead.
	PC： Sorry, this order is failed due to internet connection problems. You can go back to shopping cart. APP： Sorry, the system cannot process the order at this time. Please try again later.	Due to seller's product setting, there are some limitations on this item and, thus, it might not be available for ordering. Please find similar items instead. For mobile recharging orders, this error is resulted from potential security reason.
	This product is sold out or the seller discontinued selling this product	Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible.
	Please update your address in order to be able to place an order.	This error might be resulted from incomplete address information Please check if there is any missing information in your shipping address.
	PC: We're sorry. This item is limited to X piece per customer. Please adjust quantity. APP: Sorry,you have exceeded the number of items for this purchase.	Please check your order history to confirm if you have ordered this product before and thus exceeded quantity limitation. If so, we suggest you contacting the seller to adjust the limitation or finding similar products from other sellers.
	For system security reasons, we need to verify your identify. Please open this link: https://isc.alibaba.com/kyc to complete the verification or check your email for instructions. Prior to completing verification, you will not be able to place any orders.	Your order is rejected due to security issue and detailed info. will be sent to your registered email address. Please check your email box within 24 hours or open the link:https://isc.alibaba.com/kycto complete the verification.
	PC: OOPS! Looks like your account isn’t authorized to view this page. APP: Sorry, your account does not allow you to purchase international products online.	Scenario1:You are registered as China mainland user who cannot purchase here. Scenario2:Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.
	Captcha	You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.
PC:  APP:	PC: A Cup APP: System error. Please try again	Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try toselect other similar items for ordering if possible.

There are also a case that will make you payment failed. Sometimes,buyer name was blacklisted by aliexpress.Example Sophi Lu.So just add Sophie NA Lu.This happened because sellers will report and aliexpress will remarked the buyers in blacklist if buyers like to give bad reviews or cheating frequently,  so......let's keep harmony in transition.

Sophie Lu

https://www.facebook.com/umegroupchina

whatsapp/wechat:+86-13205631412

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