If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?

• 1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)

  2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;

  3. We will process it within 48 hours and reply you to your request via email.

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How do I know if my order has been shipped on aliexpress?

 How do I know if my order has been shipped?

• To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.

  
  

  1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.

  2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.

  

  You can Track the parcel after goods is sent out.

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT

• If you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.

  In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.

  Documents required:

  1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)

  2. proof of payment for that invoice

  3. any customs document on the release of the goods, including the shipping label of the package

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Why is there no tracking information after shipment on aliexpress?

 Why is there no tracking information after shipment?

• After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated.

  If tracking information on the order page is still not updated 12 days after shipment, you may contact the seller for more information.

  

  

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?

• You may be charged customs duties and taxes for something you bought on AliExpress because:
  •    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. 
  •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. 
  
  The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
  
  You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
  
  Please note: Customs duties and taxes are never covered by AliExpress.
  
  To avoid any unforeseen surprises, please pay attention to the following:
  •    Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. 
  •    Contact your local post or customs office to find out more about your country’s customs duties and taxes.
  •    Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery. 
  •    Sellers are not responsible for delays caused by the customs department in your country.
  •    Additional costs or delays may occur during international trade.
  •    Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes. 

• More topics:

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I haven't received my parcel but it shows "Delivered" from aliexpress.

 I haven't received my parcel but it shows "Delivered".

• The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.

  1. Contact information of the local post office in some countries:

  Country---

  Contact

  Russian Federation

  (+7 495) 744 55 44

  Mexico

  (+52 55) 53 85 09 67

  United Arab Emirates

  (+971) 600599999

  Saudi Arabia

  (+966) 920001144

  Italy

  803160 (green line for land-line telephones)

  Brazil

  0800 725 0100

  Ukraine

  (+380 44) 235 33 81

  Spain

  902197197

  Poland

  (+4822) 548 15 06

  France

  0969 391 391(Chronopost); 0825 878 888(Coliposte)

  Chile

  600 950 2020; 562956 0303

  Turkey

  (+90 212) 337 10 30

  America

  (+1 800) 222 1811

  2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.

  

  You may also concern on following questions:

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Can I see product prices in my local currency?

Can I see product prices in my local currency?

Currently all product prices on AliExpress are all shown in US dollars. To see the prices in your local currency, click here to see the latest exchange rates.

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How do I make a refund request?

How do I make a refund request?

While most issues can be handled successfully through basic open dialogue with the supplier, after all both parties greatly benefit from a favorable business relationship, sometimes certain situations must be escalated into more formal requests.

By opening a dispute, buyers are officially stating they are dissatisfied with some aspects of their orders and want the supplier to take immediate action to remedy the situation.

An Open Dispute is made if:

Goods are not received (confirming date varies by choosing different courier services) after supplier has confirmed order has shipped

Goods are not received in satisfactory condition

By filling out the form provided in this process, buyers can explain the issue with the order and request an exchange, a partial refund, or in rare cases a full refund.

How do I Open a Dispute

You can open a dispute from the 6th days after the seller ships out your products up to the day the order is completed.

To begin the process, buyers need to sign in and click on "My Orders" on the home page (tab is in the uppermost tool bar). This will bring the buyer to all orders he or she has made on AliExpress. Click "Open Dispute" on the link.

Also you could click "View Details" and go to the Transaction Details page, so you could see the button of "Open Dispute".

A basic form will pop up for the buyer to list the details of the order, the reasons for the dispute, and whether he or she would like a partial or complete refund. After filling it out completely, hit the “Submit” link to send directly to the supplier.

If buyer has received the goods, buyer needs to add some evidence, just as pictures/videos/chat records to support his/her dispute request.

If buyer hasn’t received the goods, the attachment is optional:

How Open Dispute Process Works

After submitting the Open Dispute form, the supplier has 15 days to respond and try to reach an agreement with the buyer. If no agreement is reached within the 15-day time period, the dispute automatically be escalated, which will be reviewed and mediated by the AliExpress Dispute Team. (Note: All Open Dispute information will be recorded and saved by the AliExpress Dispute Team in case the dispute be escalated.)

If the buyer doesn’t hear back from the supplier or feels negotiations are not moving forward, he or she does not have to wait until the 15-day dispute period ends. The buyer may escalate the dispute 3 days or more into the Open Dispute process.

How to modify the dispute

After you opened a dispute, you can modify your dispute request and try to make an agreement with supplier during the dispute time.

After filling it out completely, hit the “Submit” link to send directly to the supplier.

Keep in Contact With Supplier

It is strongly urged that the buyer do his or her best to discuss issues with supplier and negotiate a reasonable solution as the purchase is with the supplier directly and not AliExpress. It is also recommended that buyers actively keep in communication with the supplier during the Open Dispute process. All relevant dispute information inputed in the open dispute form should be shared with supplier via email leaving messages on Transaction Details or TradeManager as well. This could help expedite the process.

How do I request complaint from aliexpress.com

In the unfortunate event that buyer and supplier can’t reach an agreement during the 15-day Open Dispute time period, the buyer may escalate the dispute. Both "Contact Supplier"and "Open Dispute" are steps taken by the buyer to talk and negotiate with the supplier. The last step in the process, however, escalates the matter to AliExpress.

By filing a claim, the buyer basically states he or she us unable to reach a fair, reasonable agreement with the supplier and requests AliExpress to step in to handle the matter. Reasons to escalate the dispute may vary, but include supplier not responding to buyer requests or refusing to partially refund buyer for an order sent in unsatisfactory condition.

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How do I track my order on AliExpress?

How do I track my order?

1. After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided.
Log in my Alibaba and see the tracking details in transactions.

Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact your supplier for more information.

2. You can also track by following website like:

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How does AliExpress protect my payments?

How does AliExpress protect my payments?

• For Buyers
  Pay securely with your credit card without exposing your details. We only release payment to the supplier after you confirm delivery of your order. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).


• For Suppliers
  We verifies the credit card details for every transaction. You will only be asked to ship the order after we confirm payment is received.


Your transactions are always secured by AliExpress:

Learn more about AliExpress Buyer Protection

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Frequently Asked Questions on aliexpress

How do I pay for an order?

To pay for your order on AliExpress, follow the steps below:

1) Select the order and click the "Pay Now" button

2) Choose your preferred payment method on the checkout page

AliExpress supports Visa, MasterCard, Maestro Debit Card, Western Union, and wire transfer via banks. To learn more about payment methods on AliExpress, please refer to http://help.aliexpress.com/payment_faq.html.

For your reference, please check the below order amount that different payment methods support:

PS: I am sophie Lu from China. I would like to help customers to solve problems you meet on aliexpress. I like to make new friends from anywhere of the world.As I also own a small store on aliexpress. As a seller on AliExpress, I know very well of what customers' doubt and worries. So whenever you meet problems on aliexpress, you can come to me, I will try my best to help you solve it. 

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