If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;3. We will process it within 48 hours and reply you to your request via emai...

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How do I know if my order has been shipped on aliexpress?

 How do I know if my order has been shipped?To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.You can Track...

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VATIf you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.Documents required:1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)2. proof of payment for that invoice3. any customs document on the...

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Why is there no tracking information after shipment on aliexpress?

 Why is there no tracking information after shipment?After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated.If tracking information on the order page is still not updated 12 days after shipment, you may contact the seller for more informatio...

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?You may be charged customs duties and taxes for something you bought on AliExpress because:•    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. The taxes may depend on where your order was sent from, the type of items...

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I haven't received my parcel but it shows "Delivered" from aliexpress.

 I haven't received my parcel but it shows "Delivered".The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.1. Contact information of the local post office in some countries:Country---ContactRussian Federation(+7 495) 744 55 44Mexico(+52 55) 53 85 09 67United Arab Emirates(+971) 600599999Saudi Arabia(+966) 920001144Italy803160 (green...

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Can I see product prices in my local currency?

Can I see product prices in my local currency? Currently all product prices on AliExpress are all shown in US dollars. To see the prices in your local currency, click here to see the latest exchange rates...

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How do I make a refund request?

How do I make a refund request? While most issues can be handled successfully through basic open dialogue with the supplier, after all both parties greatly benefit from a favorable business relationship, sometimes certain situations must be escalated into more formal requests. By opening a dispute, buyers are officially stating they are dissatisfied with some aspects of their orders and want the supplier to take immediate...

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How do I track my order on AliExpress?

How do I track my order? 1. After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided. Log in my Alibaba and see the tracking details in transactions. Note: It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get...

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How does AliExpress protect my payments?

How does AliExpress protect my payments? For BuyersPay securely with your credit card without exposing your details. We only release payment to the supplier after you confirm delivery of your order. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available). For SuppliersWe verifies the credit card details for every transaction. You will only be asked to ship...

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Frequently Asked Questions on aliexpress

How do I pay for an order? To pay for your order on AliExpress, follow the steps below: 1) Select the order and click the "Pay Now" button 2) Choose your preferred payment method on the checkout page AliExpress supports Visa, MasterCard, Maestro Debit Card, Western Union, and wire transfer via banks. To learn more about payment methods on AliExpress, please refer to http://help.aliexpress.com/payment_faq.html. For...

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