If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?

• 1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)

  2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;

  3. We will process it within 48 hours and reply you to your request via email.

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How do I know if my order has been shipped on aliexpress?

 How do I know if my order has been shipped?

• To check whether your order has been shipped, you can go to Visit "My Orders" , Find the order, and check the order status.

  
  

  1. Awaiting Shipment: Seller has not yet shipped it. You may wait for the shipment or contact him/her to get more information.

  2. Awaiting Delivery: Seller has shipped the order. You may check the tracking status and wait for the delivery.

  

  You can Track the parcel after goods is sent out.

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT

• If you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.

  In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.

  Documents required:

  1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)

  2. proof of payment for that invoice

  3. any customs document on the release of the goods, including the shipping label of the package

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Why is there no tracking information after shipment on aliexpress?

 Why is there no tracking information after shipment?

• After seller sends out the order, it usually takes 11 days at most for the tracking information to be updated.

  If tracking information on the order page is still not updated 12 days after shipment, you may contact the seller for more information.

  

  

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?

• You may be charged customs duties and taxes for something you bought on AliExpress because:
  •    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. 
  •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. 
  
  The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
  
  You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
  
  Please note: Customs duties and taxes are never covered by AliExpress.
  
  To avoid any unforeseen surprises, please pay attention to the following:
  •    Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. 
  •    Contact your local post or customs office to find out more about your country’s customs duties and taxes.
  •    Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery. 
  •    Sellers are not responsible for delays caused by the customs department in your country.
  •    Additional costs or delays may occur during international trade.
  •    Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes. 

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When will the seller send out the order from aliexpress?

 When will the seller send out the order?

• After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

  Below is where you can see the countdown of the shipping time:

  

  Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to "The seller has shipped your order".

  

  If you don't want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

  ​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

  Related topics:

You can also contact us by email: umegroup@qq.com or  whatsapp:0086-13205631412; I i will best to help you.

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Questions you may concern about Coronavirus from Aliexpress

Questions you may concern about Coronavirus

It’s been a challenging start of a new year, we would like to thank you for being with us. For questions about Coronavirus you may concern, please refer to below Q&A.

1, Q. Will the shipment of AliExpress packages be affected during Coronavirus outbreak?

A: As of March 25, we have confirmed that delivery has been affected in the following countries:

1) Saudi Arabia:

Seihat, Anak, Qatif, Tarout and Safwa are now on lockdown by the authorities.

Parcels carried by Aliexpress Direct channel can only be picked-up at temporary pick-up point. Please contact Naqel by 00966-920020505 to make a reservation one day in advance.

Address of pick-up point: FrozenCups Yogurt & Café, Uhud Rd, Alqal'ah, Al Qatif 32637.

Parcels carried by other channels cannot be delivered at the moment, you are suggested to wait patiently for the delivery to be resumed.

2) The United Arab Emirates：

Orders carried by AliExpress Direct channel to The United Arab Emirates will be delayed by about 20 days in current situation, please wait patiently. If your package is not received when the guaranteed delivery time is over, you can open a dispute to request refund.

3) Italy:

Currently, no city is closed in Italy, but contactless pickup will be adopted in the ways as follows, you may check your mailbox more frequently.

* The mail will be stored in the mailbox and signed by the postman

* If the recipient is not in or refuses to accept the delivery in the mailbox, the postman will leave a notice in the mailbox, the recipient can pick up the mail package from the post office

* Packages rejected by the recipient will be returned to the sender

4) Spain:

As Lgualada、Vilanova del Camí、Santa Margarida de Montbui are now on lockdown by the authorities, packages destined for those cities will not be delivered. The impact is expected to last until March 27. Your package will be held at the Barcelona distribution center until delivery is resumed.

You could find latest tracking information via https://www.correos.es/.

5) Israel:

Due to the flight suspension, the delivery of packages sent after January 10th will likely be delayed by 20 days. If you do not receive your package after the automatic confirmation of receipt, please open a dispute. We will check the package status and further process.

2, Q: What is the status of the coronavirus outbreak in China now? Is it under control? Is the country or platform taking actions?

A: Thank you for the enquiry, please refer to the official announcement of WHO and other authorities.

3,Q: Will the order preparation period, the seller's response time to cancellation request, estimated delivery time and the seller's response time to dispute be affected?

A: Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We will make every effort to ensure that you can receive your order as soon as possible. Appreciate your understanding.

4, Q: Since the processing time of all stages and estimated delivery time coule be extended, can I extend the protection period of the order?

A: Since the order delivery time might be delayed on those days, you can negotiate with seller to help you to extend the guarantee delivery period of your order.

5,Q: My order has not been shipped yet. I am a bit worried. I want to cancel my order. What should I do?

A: Dear customer, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

If you do not want to receive the order any more, you can request to cancel it on order detail page. Please kindly wait for the seller to respond, If the seller does not respond within 72 hours, the order will be automatically cancelled.

6,Q: My order has been sent out. I am a bit worried. I don't want it anymore. What should I do?

A: Please note that the package of the order is in transit and it could not be cancelled now. If you do not want it, you may try to return the package before its acceptance. When the package was on its way back to the seller, you can open a dispute for a refund.

Besides, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

7,Q: I have received my order, but I am a bit worried. I do n’t want it anymore. What should I do?

A: Please open a dispute to raise a return request. After opening a dispute, you are generally entitled to 14-day product return period if the dispute fails. In this case, please be aware, you may need to cover the returning shipping fees.

Please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

by Sophie Lu

for more help, you can refer to Sophie Lu by Whatsapp:008613205631412; facebook:umegroup

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