What is payment method for you buying on AliExpress?

 What is payment method for you buying on AliExpress?

• You can buy on Aliexpress by following payment method:

  Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), Discover Cards and AliExpress Pocket.

  Unfortunately, Paypal, installments, COD (Cash on Delivery)are not accepted for the delivery address in Italy.

For Italy buyers, you'd better not pay by Paypal, installments, COD(Cash on Delivery). May your shopping joy on Aliexpress. 

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How can I pay with Alipay Bonus on aliexpress?

 How can I pay with Alipay Bonus on aliexpress?

• When you pay with your cards or Alipay Balance, your Alipay Bonus will be applied automatically.

  

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The product I received does not match the description on aliexpress. What can I do ?

The product I received does not match the description. What can I do ?

• Please check the goods clearly after you have received it.

  1. If you are not satisfied with the product you received, please contact your seller to agree on a solution.

  Please click Contact Seller on the order list page and send message to seller, you would better to provide photo of the goods, or testing video to seller in order that he/she can confirm goods issue and offer soluton to you.

  And, please check the messages between you and seller on the page Message Center - Chats.

  2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. Please click here to learn more for how to open dispute.

  

  3. If the order with Free Return service, you could ask for free return in local within 15 days after receipt. Please click here to learn more for Free Return service.

  4. If the order with one year Commercial Warranty Service, please submit a warranty service request after the Buyer Protection has ended. Please click here to learn more for Commercial Warranty Service.

  

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How to check my refund on aliexpress?

 How to check my refund?

• The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

  Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.

  
  

  For following method of pament, please refer to the Original Account of the Payment:

  Debit/Credit Card(Visa/Master/Maestro/Amex/Carte Blue/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY)

  PPRO(Ideal/Giropay/PayU/Przelewy24/Sofort Banking/bancontact)

  Mercado Pago(OXXO/7 Eleven/Telecomm/BBVA Bancomer/citibanamex/Santander)

  SMS(MTC/MegaFon/Beeline/TELE2)

  Webmoney

  Yandex.Money

  Doku

  QIWI

  Mpesa

  PayPal

  Oney Installment(For French user only)

  OTC_PIX

  Klarna

  Ebanx/Boleto

  TEF

  
  

  For following method of pament, please refer to Alipay Account

  Cash Payment(Euroset/Syvaony/Russian Post)

  Wire Transfer/Bank Transfer/TT

  BTG Boleto

  Western Union

If you still have problem, welcome to contact me: whatsapp:008613205631412; umegroup@qq.com

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How to contact seller on aliexpress?

 How to contact seller on aliexpress?

• Please click “Contact” button on any page to start conversation with seller:

  Product page:

  

  

  

  Order list page:

  

  Order detail page:

  

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How to solve payment issues on aliexpress?

How to solve payment issues?

• If you could not pay for your order through card, please check My Appeal as below:

  1. When there is appeal pending on the page, you need to submit with required documents first;

  2. In case, you have already appealed online, kindly be awaiting for 1 business days;

  3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.

  If there is payment errors, you may follow the suggestions as below to solve the problem:

  

  
  

  
  

  CSC_7200011

  Insufficient funds in card or account of payment.

  Please top up your account for payment again or use another card/method instead.

  
  

  CSC_7200015

  Rejected by bank or financial institution, only from whom the detailed reason for rejection can be confirmed.

  You may contact your bank to get detailed information or use another card/method instead.

  
  

  CSC_7200022, CSC_7200051, CSC_7200001

  Card is not supported/Incorrect information of card

  Please double check if you have input correct information of card for payment. If you got error after double checking, please pay through another card/method instead.

  
  

  CSC_7200026

  Due to security reason, card verification(appeal) is required.

  Please click "Claim on Alipay" button or click to submit document directly.

  It usually takes 1-3 working days to get a result. But during Shopping Festival, we will make it as soon as possible.

  
  

  CSC_7200034

  Incomplete information of the order.

  1. Check if name in the shipping address has been filled in correctly; correct & complete information is required.

  2. Try to verify your Alipay account.

  
  

  CSC_7200012

  Expiry date of card is wrong or the card is expired.

  Please try again with correct expiry date or contact your bank for help. Besides, you may use another card/methods instead.

  
  

  CSC_7200020

  Something wrong with the card information.

  Please check and input correct card information.

  
  

  CSC_7200040

  This card is restricted by bank.

  Please confirm with bank to get resolve the problem, or use another card/methods instead.

  
  

  CSC_7200006

  Currency selected for this payment is not supported.

  Please change to USD or other currencies to try again.

  
  

  CSC_7200009

  Exceeding limit of your card or bank account.

  Please modify limit of your card or bank account and try again. Besides, you may use another card/methods instead.

  
  

  CSC_7200021

  Wrong CVV code was entered.

  Please enter correct CVV code for payment again.

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What kind of coupons are there on AliExpress?

 

• Coupons are a great way of saving extra on your orders. On AliExpress, you can find three kinds of coupons:

  - AliExpress coupons

  You can use this coupon on any regularly priced item on our website and app. 

• 

  
  

• Click here for detailed rules of AliExpress Coupons.

• -Store Coupons

  Applicable for items in the specific store that issued the coupon.

• 

  
  

• Click here for detailed rules of Store Coupons.

• -AliExpress offers

• 
• 
  

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If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?

• 1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)

  2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;

  3. We will process it within 48 hours and reply you to your request via email.

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When will the seller send out the order?

 When will the seller send out the order?

• After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

  Below is where you can see the countdown of the shipping time:

  

  Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to "The seller has shipped your order".

  

  If you don't want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

  ​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT

• If you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.

  In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.

  Documents required:

  1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)

  2. proof of payment for that invoice

  3. any customs document on the release of the goods, including the shipping label of the package

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?

• You may be charged customs duties and taxes for something you bought on AliExpress because:
  •    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. 
  •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. 
  
  The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
  
  You are responsible to clear VAT on all purchases made on AliExpress. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.
  
  Please note: Customs duties and taxes are never covered by AliExpress.
  
  To avoid any unforeseen surprises, please pay attention to the following:
  •    Ask the seller if you need to pay any additional import duties, taxes or other customs-related charges. 
  •    Contact your local post or customs office to find out more about your country’s customs duties and taxes.
  •    Import duties, taxed or other customs-related charges are normally collected by the shipping company upon delivery. 
  •    Sellers are not responsible for delays caused by the customs department in your country.
  •    Additional costs or delays may occur during international trade.
  •    Some sellers offer domestic delivery. This means that they will send your order from a warehouse in your country. In this case, you won’t be asked to pay for any additional customs duties and taxes. 

• More topics:

• 
  

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I haven't received my parcel but it shows "Delivered" from aliexpress.

 I haven't received my parcel but it shows "Delivered".

• The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.

  1. Contact information of the local post office in some countries:

  Country---

  Contact

  Russian Federation

  (+7 495) 744 55 44

  Mexico

  (+52 55) 53 85 09 67

  United Arab Emirates

  (+971) 600599999

  Saudi Arabia

  (+966) 920001144

  Italy

  803160 (green line for land-line telephones)

  Brazil

  0800 725 0100

  Ukraine

  (+380 44) 235 33 81

  Spain

  902197197

  Poland

  (+4822) 548 15 06

  France

  0969 391 391(Chronopost); 0825 878 888(Coliposte)

  Chile

  600 950 2020; 562956 0303

  Turkey

  (+90 212) 337 10 30

  America

  (+1 800) 222 1811

  2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.

  

  You may also concern on following questions:

• 
  

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When will the seller send out the order from aliexpress?

 When will the seller send out the order?

• After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.

  Below is where you can see the countdown of the shipping time:

  

  Mostly, sellers will complete the shipment process in 7 business days. The order status, then, will change to "The seller has shipped your order".

  

  If you don't want this order anymore, you can submit cancellation request by clicking How do I cancel an order?

  ​If the seller does not respond to your request within 48 hours, the order will be automatically closed and refund will be returned to your account. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

  Related topics:

You can also contact us by email: umegroup@qq.com or  whatsapp:0086-13205631412; I i will best to help you.

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I have not received goods from aliexpress. What can I do?

 

• Please Track the parcel to check the package status:

  - If the package is in transit with normal logistic update:

  According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.

  If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.

  

  - If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address:

  You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days.

  Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.

  - If it is over protection time, but still not received the goods:

  Since you cannot open dispute as you have not open dispute in protection time, you will need to contact the seller for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.

or you can email to: 401541560@qq.com; i will try best to help you to settle. good luck.

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How to track my package from aliexpress?

 How to track my package?

• Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more".

  

  You can also visit Cainiao and 17track for more tracking information.

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Questions you may concern about Coronavirus from Aliexpress

Questions you may concern about Coronavirus

It’s been a challenging start of a new year, we would like to thank you for being with us. For questions about Coronavirus you may concern, please refer to below Q&A.

1, Q. Will the shipment of AliExpress packages be affected during Coronavirus outbreak?

A: As of March 25, we have confirmed that delivery has been affected in the following countries:

1) Saudi Arabia:

Seihat, Anak, Qatif, Tarout and Safwa are now on lockdown by the authorities.

Parcels carried by Aliexpress Direct channel can only be picked-up at temporary pick-up point. Please contact Naqel by 00966-920020505 to make a reservation one day in advance.

Address of pick-up point: FrozenCups Yogurt & Café, Uhud Rd, Alqal'ah, Al Qatif 32637.

Parcels carried by other channels cannot be delivered at the moment, you are suggested to wait patiently for the delivery to be resumed.

2) The United Arab Emirates：

Orders carried by AliExpress Direct channel to The United Arab Emirates will be delayed by about 20 days in current situation, please wait patiently. If your package is not received when the guaranteed delivery time is over, you can open a dispute to request refund.

3) Italy:

Currently, no city is closed in Italy, but contactless pickup will be adopted in the ways as follows, you may check your mailbox more frequently.

* The mail will be stored in the mailbox and signed by the postman

* If the recipient is not in or refuses to accept the delivery in the mailbox, the postman will leave a notice in the mailbox, the recipient can pick up the mail package from the post office

* Packages rejected by the recipient will be returned to the sender

4) Spain:

As Lgualada、Vilanova del Camí、Santa Margarida de Montbui are now on lockdown by the authorities, packages destined for those cities will not be delivered. The impact is expected to last until March 27. Your package will be held at the Barcelona distribution center until delivery is resumed.

You could find latest tracking information via https://www.correos.es/.

5) Israel:

Due to the flight suspension, the delivery of packages sent after January 10th will likely be delayed by 20 days. If you do not receive your package after the automatic confirmation of receipt, please open a dispute. We will check the package status and further process.

2, Q: What is the status of the coronavirus outbreak in China now? Is it under control? Is the country or platform taking actions?

A: Thank you for the enquiry, please refer to the official announcement of WHO and other authorities.

3,Q: Will the order preparation period, the seller's response time to cancellation request, estimated delivery time and the seller's response time to dispute be affected?

A: Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We will make every effort to ensure that you can receive your order as soon as possible. Appreciate your understanding.

4, Q: Since the processing time of all stages and estimated delivery time coule be extended, can I extend the protection period of the order?

A: Since the order delivery time might be delayed on those days, you can negotiate with seller to help you to extend the guarantee delivery period of your order.

5,Q: My order has not been shipped yet. I am a bit worried. I want to cancel my order. What should I do?

A: Dear customer, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

If you do not want to receive the order any more, you can request to cancel it on order detail page. Please kindly wait for the seller to respond, If the seller does not respond within 72 hours, the order will be automatically cancelled.

6,Q: My order has been sent out. I am a bit worried. I don't want it anymore. What should I do?

A: Please note that the package of the order is in transit and it could not be cancelled now. If you do not want it, you may try to return the package before its acceptance. When the package was on its way back to the seller, you can open a dispute for a refund.

Besides, please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

7,Q: I have received my order, but I am a bit worried. I do n’t want it anymore. What should I do?

A: Please open a dispute to raise a return request. After opening a dispute, you are generally entitled to 14-day product return period if the dispute fails. In this case, please be aware, you may need to cover the returning shipping fees.

Please don't worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

by Sophie Lu

for more help, you can refer to Sophie Lu by Whatsapp:008613205631412; facebook:umegroup

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Aliexpress Summary of Post Office Shipping Tracking and Customs Contact Information worldwide

If your parcels were lost or stoped tracking bought from aliexpress, you can find the relevant post office website and customer contact information. Mannul book for aliepress customers and dropshippers. Hope it is helpful to you. 

Aliexpress Summary of Post Office and Customs Contact Information wholeworld

country	URL	consumer hotline	Customs phone
Albania	http://79.106.191.16/tracking.aspx	(+355 4) 2455748	(+3554) 2455749
Algeria		Algiers ( Birtouta ) : ( +213 21) 40 11 31 ; Oran: (+213 41) 50 46 48 ; Anaba: ( +213 38) 51 48 85 ; Constantine: (+213 31) 81 01 52	(+213 21) 40 11 33
Afghanistan		93700059940	00 93202102700
Argentina		( +54 ) 11 4891 9191	(+54 11) 4316 1710
United Arab Emirates (United Arab Emirates)		(+971) 600599999	Dubai Customs: (+971 4) 337 4546/2146 ; Abu Dhabi Customs: (+971) 2633 4832
Aruba		/	(+297) 582 19 00
Oman	https://www.omanpost.om/tracking/IPSWeb_submit.htm	24510779/24510343	(+968) 2451 0311
Azerbaijan		(+994 12) 598 43 98	(+994 12) 598 52 76
Egypt	https://www.egyptpost.org/trackItemReference	(+20 2) 391 23 56	Cairo: (+20 2) 393 46 30
Ethiopia		(+251 11) 5152072 / (+251 91) 1442557 )	Addis Ababa: (+251 11) 5545543
Ireland	http://www.anpost.ie/AnPost/	(+353 1) 705 7600	(+353 51) 862850
Estonia		(+372) 6616616	(+372) 6053 237
Angola		/	(+244 2) 354 330
Anguilla		264-497-2528 Ext 2167	(+1 264) 497 5452
Antigua and Barbuda		(+1 268) 462 09 92	(+1 268) 462 09 92
Austria	https://www.post.at/en/track_trace.php	(+43) 810 01 01 00	(+43 1) 51433 564053
Australia		(+613) 8847 9980	Sydney: (+612) 9582 10 00 ; Melbourne: (+613) 9920 17 01 ; Brisbane: (+617) 3000 70 78 ; Pace: (+618) 9237 47 00
Macao		(+853) 2859 66 88	(+853) 2855 99 44
Barbados		1 (246) 431 9527/427 5772	(+1 246) 427 5772, 4 .
Papua New Guinea		(+675) 180 2 999 (toll free)	(+675) 325 5303
Bahamas		(+242) 322 36 65	(242) 326 44 01-6
Pakistan		Karachi: (+92 21) 3454 0419/3453 7936 ; Lahore: (+92 42) 9921 1312 and 9921 1324 ; Islamabad: (+ 92-51) 928 0540	Faisalbad: (+92 41) 920 1112 ; Sialkot: (+92 41) 920 1112 ; Karachi: (+92 21) 3454 0419 ; Peshawar: (+92 91) 921 1642 ; Ra Valpindi: (+92 51) 927 1524 ; Lahore: (+92 42) 921 1312 ; Islamabad: (+92 51) 920 5246
Paraguay		(+595 21) 445913	Asuncion: (+595 21) 446307 ; Este City: (+595 61) 510654 ; Encarnacion (+595 71) 202233 .
Bahrain		/	(+973) 343 973
Panama		(+507) 512 6309	Estafeta 0816-ADM Panama Este : (+507) 506 6173 ; Estafeta 0834-ADM Panama Este : (+507) 506 6294 ; Estafeta 0819-ADM Panama Este : (+507) 506 6293 ; Estafeta 0838-ADM Panama Este : ( +507) 506 6036 ; Estafeta 0843-ADM Panama Este : (+507) 512 6244 ; Estafeta 0426-ADM Chiriqui : (+507) 775 9401 ; Estafeta 0229-ADM Cocle : (+507) 997 9666 ; Estafeta 0201-ADM Cocle : (+507) 997 4990 ; Estafeta 0923-ADM Veraguas :(+507) 998 2511 ; Estafeta 0710-ADM Los Santos : (+507) 994 6922 ; Estafeta 1015-ADM Panama Oeste : (+507) 253 3971 ; Estafeta 0301-ADM Colón : (+507) 475 2433 ; Estafeta 0302 -ADM Colón : (+507) 475 3042 .
Brazil	http://www2.correios.com.br/sistemas/rastreamento/default.cfm	0800 725 0100 (for domestic calls only) (+55 11) 4313 8421 (for international calls)	(+55 11) 2112 7267 (5511) 4313- 8490, 8452,8453,8454,8455,8456,8457,8458,8459, e-mails: importafacilsp@correios.com.br and atendimento_if@correios.com.br
Belarus	https://webservices.belpost.by/searchRu.aspx?search=	(+375 17) 327 58 39	(+375 17) 222 72 47 (Customs Clearance Bureau)  / 222 72 28
Bermuda		(+1 441) 294 4463	(+1 441) 295-4816
Bulgaria	http://www.bgpost.bg/en	00 359 2 892 27 00	/
Benin		(+229 21) 31 4116	(+229 21) 31 50 55/56 54/56 55
Benin		(+229 21) 31 4116	(+32) 2 278 50 80
Iceland		( +354 ) -5801000	( +354 ) -5801236
BiH		(+387 33) 727 484	(+387 51) 335 486
Poland	http://emonitoring.poczta-polska.pl/?lang=en	(+4822) 548 15 06	Warsaw: (+48 22) 548 14 31 ; Bytom: (+48 32) 281 82 80/89; Prussian even :(+48 58) 692 55 54 ; Przemysl : (+48 16 ) 678 28 82 ; Poznan: (+48 61) 869 72 61 ; Szczecin: (+48 91) 434 37 83
Bolivia	http://www.correosbolivia.com/correos/buscar.php	(+5912) 231 70 76/237 41 48	/
Belize City		( +501 ) -227-5844	(+501) 223 7092
Botswana		(267) 369 6710, 369 6712, 3696754, 369 6758, 369 6708	(+267) 3901210 & 3696743
Bhutan		(+975 2) 334444 ( host)  / 322281 to  2025	(+975 2) 322509
Burkina Faso		/	/
Burundi		00 257 22 22 3857	(+257) 217 ​​531
Korea		/	/
Equatorial Guinea		/	Malabo: (+240) 092 435 Bata: (+240) 082 486
Denmark	http://www.pakkeboksen.dk/?spm=a3708.7860690.0.0.70aa2103eKJbYf	(+45) 70253838	(+45) 7222 18 18
Germany	https://nolp.dhl.de/nextt-online-public/en/search	(+49) 180 5 345300    German GDSK company : +49 0541 / 911460-0    German manager phone fax: 0211-58050132	German GDSK company manager phone: 0211-58050132
East Timor		/	/
Togo		(+228) 22 26 70 51	(+228) 22 23 00 00
Dominica		/	Ada
Dominican Republic		(+1 809) 534 5838	Santo Domingo: (+1 809) 534 5838 ; San Diego: (+1 809) 582 4287
The Russian Federation		(+7 495) 744 55 44	Moscow: (+7 495) 956 20 67, turn  2599 ; St. Petersburg: (+7 812) 312 5278
Russian Federation (Rookie Big Bus Line, AliExpressWorry-Free Logistics - Pick Up, AliExpress Worry-Free Logistics - Priority)	For customs clearance issues , please contact the customs clearance company: Email: express@unitrade.su Phone:+78002224949 (+7 495) 744 55 44
Ecuador	https://www.correosdelecuador.gob.ec/rastreo-de-envios/?spm=0.0.0.0	(+593 2) 3 828 400 Opción 6990	Quito: (+593 2) 2 2996 800 ext. 6678 Guayaquil:  (+593 4) 2 598 100 ext 7559
Eritrea		/	/
France		Processing import mail ( Chronopost ) 0969 391 391 ; processing export mail (Coliposte) : +33 972721213 or +33 329421601	(+33 1) 5501 3812
French Polynesia		(+689) 41 23 45	(+689) 50 55 50
Philippines	https://tnt.phlpost.gov.ph/	(+63 2) 853 4789	(+63 2) 854 5148
Fiji		(+679) 334 02 22/334 59 00	(+679) 321 8350
Finland	http://paktrac.com/?spm=0.0.0.0	Individual: (+358) 200 71000 ; Company: (+358) 200 77000	(+358) 20492 3750     Finnish customs 020 690 629
Cape verde		(+238) 260 87 96	Praia: (+238) 260 87 70 ; Vicente: (+238) 231 54 77 ; Praga : (+238) 411 122
Falkland Islands		/	/
Gambia		/	/
Republic of the Congo		(+331) 34 29 6663	(+243) 815 21 58 32
Democratic Republic of the Congo		(+243) 815215832	(+243) 895922917
Colombia	http://globaltracktrace.ptc.post/gtt.web/	(+571) 419 92 92 ext. 1263	(+571) 413 82 80
Costa rica	https://www.correos.go.cr/rastreo/consulta_envios/	(+506) 800 900 200 / (+506) 2202 29 21 / (+506) 2281 02 27	(+506) 2234 89 96
Grenada		(+ 1 473) 440 6728	St. George: (+1 473) 440 2239/40
Georgia	http://gpost.ge/?site-path=homepage/&spm=a3708.7860690.0.0.NRJ4pP&site-lang=en	(+995) 2240909	/
Cuba		(+537) 6491435	(+537) 8819732
Guyana		(+592) 226 3127	(+592) 226 8853, (+592) 225 0212 ext 300
Kazakhstan	https://post.kz/	(+7 727) 259 67 67	Astana: (+77 172) 330 60 59 (5115) ; SELSKI OKRUG : (+7 727) 330 60 10
Haiti		/	(+509) 222 85 19, 51
Korea	https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp	(+822) 2108 00 69	(+8232) 743 9741
Netherlands	https://www.internationalparceltracking.com/Default.aspx#/search	0900 0990	(+31 20) 587 3412
Netherlands Antilles		/	/
Montenegro		(+382 20) 19895	(+382 20) 442623
Honduras	http://www.honducor.gob.hn/?spm=a3708.7860690.0.0.32133b18VAn4ik	(+504) 238-5300 / (+ 504) 238-6441	/
Kiribati		(+686) 21048	(+686) 26531
Djibouti		( +253 ) 351166	(+253) 35 2792
Kyrgyzstan		(+996 312) 615309/610069	Bishkek: (+996 312) 300286
Guinea		(224) 30 45 53 21	/
Guinea-Bissau		/	/
Canada		1-866-607-6301 ( individual general inquiries ) ; 1-877-632-6347 ( canadapost.ca online purchase); 1-866-607-6301 (general inquiry for enterprises); 1-877-683-5895 (business customers Inquire).	(+1 613) 952 21 34
Ghana	https://ghanapost.com.gh/track-trace/?v=1c2903397d88	(+233 30) 2 668138/8619	Accra: (+233 302) 668138/668619 Kumasi: +233 (3220) 26588 Tema: +233 (303) 302173 Koforidua : +233 (3420) 23381 Sunyani: +233 (3520 ) 27003
Gabon		(+241) 73 33 33	(+241) 73 85 12
Cambodia		(+855) 23 725 209	(+855 23) 72 57 11
Czech Republic		(+420) 840111244	Prague: (+420 2) 5701 92 64
Zimbabwe		(+263) 4 703626, +263 4 294963	Harare: (+263) 4743800 ; Bulawayo: (+263) 96 25 35
Cameroon		(+237) 22 23 37 47	Douala: (+237) 3342 8895 ; Yaoundé: (+237) 2222 3392
Qatar	http://www.qpost.com.qa/GlobalTrack.aspx?spm=0.0.0.0&file=GlobalTrack.aspx	(+974) 44464413, 44464172	(+974) 44620644
Cayman Islands		( +1 345) 949 6777	( +1 345) 949 4579/2473
Comoros		/	/
Kosovo		(+381) 3824 52 86	(+381) 3824 52 86
Ivory Coast		(+225) 21 24 7106	/
Kuwait	http://tracking.moc.gov.kw/english/	/	Kafan : (+965) 484 1914
Croatia	http://ips.posta.hr/	0800 303 304 (for domestic calls only ) ; +385 1 6626 870	Zagreb: (+385 1) 6511 660; 661 ; Dubrovnik: (+385 20) 772 052 ; Osijek: (+385 31) 587 114 ; Rijeka: (+385 51) 525 751 ; Split: (+385 21) 316 115 ; Varaždin: (+385 42) 200 381
Kenya	http://postglobal.posta.co.ke/postglobaltrack/Track.aspx	(+254 20) 222 63 98 / + 254 20 3242211 / +254 727 403627	Nairobi: (+254 20) 315 299 ; Mombasa: (+254 41) 2313 275 ; Kisumu: (+254 57) 2020 488 ; Nakuru: (+254 51) 221 449 ; Erdogle Special: (+254 53) 2062 300
Latvia	http://www.track-trace.com/post	(+371) 67608 248/27892779 (mobile)	Riga: (+371) 6750 72 52/53
Lesotho		/	/
Laos		/	(+856 21) 416 799
Lebanon	https://www.libanpost.com/english/individuals	(+961 1) 629 629	(+961 1) 629 629
Lithuania	https://www.post.lt/en/help/parcel-search	(+370) 70055400	(+370 5) 230 68 24/230 66 41
Liberia		/	(+231) 22 6079
Libya		/	/
Liechtenstein		/	/
Luxembourg		(+352) 4088 7583	(+352) 4088 7585
Rwanda		(+250) 0255111539	Kigali: (+250) -252- 582014 ; Butare: (+250) -252-530 957 ; Shangugu : (+250) -252- 537 383 ; Gisenyi: (+250) 252 540 883
Romania	https://www.posta-romana.ro/track-trace.html	(+4021) 311 7805	/
Madagascar		(+261 20) 225 69 86	(+261 20) 0340530275
Maldives		( +960 )  332 2255	(+960) 332 2001
Malta		(+356) 21242795	(+356 2) 123 67 95
Malawi		(+265) 1 822 144/1 917 016	(+265) 1 841 633/1 751 911/1 758 302
Malaysia	https://www.pos.com.my/postal-services/quick-access/?track-trace	(+60 3) 2263 26 23	Kuala Lumpur Customs: (+60 3) 8787 10 07 ; Kuala Lumpur International Airport: (+603) 8777 3777 ; Johor Bahru City: (+60 7) 234 9631 ; Kuching: (+60 82) 347 677 ; Ipoh City: ( +60 5) 253 7744 ; Butterworth: (+60 4) 323 5102 ; Kota Kinabalu: (+60 88) 210 855 ; Sibu: (+60 84) 315 343 ; Miri: (+60 85 ) 650 884 ; Bintulu: (+60 88) 331 129 .
Mali		(+223) 20 22 4106	(+223) 66790927
Macedonia (former Yugoslavia)		+389 2 2401856	+389 2 2401 878
Mauritius		(+230) 211 7793; (+230) 213 2497	(+230) 216 35 06
Mauritania		/	/
United States	https://www.usps.com/	(+1 800) 222 1811	/
Mongolia		(+976) 7007 8913/11 321976	(+ 976) 11 329 040/320 961
Montserrat i.		/	/
Bangladesh		(+8802) 9550105/0465	Dhaka: (+8802) 9550904
Peru	http://clientes.serpost.com.pe/prj_online/Web_Login.aspx	(+511) 533 20 02 to  5098/5193-5110	(+511) 219 51 50
Myanmar		Yangon (+95 1) 503576	(+95 1) 515151
Moldova	http://www.posta.md/	(+373 22) 49 69 69	(+373 22) 27 45 48
Morocco	http://www.chronopost.ma/wps/portal/Chronopost/!ut/p/b1/04_SjzS0MDKwsDAwMLDQj9CPykssy0xPLMnMz0vMAfGjzOL9DYK8jNwdjQ0sPPwMDBzdzQKcQy2CDQ18TPVzxww/k	(+212) 52 220 21 21	Parcel ( Central de Tri-Colis Postaux ): (+212) 5 2245 18 04/2231 32 33 ; Agadir: (+212) 8 84 26 90 ; Jadida: (+212) 3 34 20 10 ; Essaouira: (+212) 4 47 30 13 ; Fes: (+212) 5 62 24 00 ; Kenitra : (+212) 7 37 12 54 ; Larache : (+212) 9 91 27 35 ; Marrakesh: (+212) 4 43 18 71 ; Meknes: (+212) 5 52 25 00 ; Mohammedia : (+212) 3 32 42 11 ; Nador : (+ 212) 6 60 68 64 ; Ouarzazate: (+212) 4 88 20 50 ; Oujda: (+212) 6 68 23 00 ; Rabat: (+212) 7 72 21 80 ; Safi: ( +212) 4 62 27 62 ; Tangier: (+212) 9 93 21 21; Tetouan: (+212) 9 96 03 01 ; Huseema : 05 39 98 21 03/05 39 84 14 80 ; Taza: (+212) 5 55 67 28 83 ; Tanta: (+212) 5 48 87 74 31 / (+212) 5 48 87 7148 Sierra: (+212) 5 37 86 21 91 / (+212) 5 37 78 66 02 ; Berchid : (+212) 5 22 33 70 85 / (+212) 5 22 33 77 Ayun : (+212) 5 48 89 36 21 / (+212) 5 48 89 3335 Saitar: (+212) 5 23 40 21 00 / (+ 212) 5 23 40 08 65
Monaco		/	/
Mozambique		(+258) 21340100	(+258 1) 422 055
Mexico	http://www.correosdemexico.gob.mx/datosabiertos/gobmx/gobmx_tyt.html	(+52 55) 53 85 09 67	(+52 55) 51 33 07 15
Namibia	http://globaltracktrace.ptc.post/gtt.web/?spm=0.0.0.0	(+264 61) 201 30 42/201 30 69	(+264 61) 209 20 07
South Africa		(+27 11) 961 6000	(+27 11) 390 1962
Nauru		/	(+674) 444 3133 ext.  324
Nepal		/	(+977 1) 424 09 64
Nicaragua		(+505) 2222 2048 Ext. 4461	(+505) 222 7877
Niger		(+227) 20 73 28 52	(+227) 2073 28 52
Nigeria	http://www.nipost.gov.ng/?spm=a3708.7860690.0.0.4ca43b18SOOqjv	(+505) 2222 2048 Ext. 4461	(+505) 2222 7877
Norway	https://www.posten.no/en/	For individuals (+47) 21 31 62 60, for companies (0047) 21 31 62 34	(+47) 23 28 73 50
Japan	http://www.post.japanpost.jp/index_en.html	0120—5931—55 (toll-free); 0570-046-666 (mobile, toll);  0570-046111 (English). To /	Narita Airport: (+81 476) 32 60 37 ; Tokyo: (+81 3) 5665 37 55 ; Osaka: (+81 72) 455 18 50 ; Fukuoka: (+81 92) 431 74 20 ; Naha: (+ 81 98) 854 82 92 ; Nagoya: (+81 569) 38 15 24
Sweden		( +46 )  (0) 771-410440	Stockholm: (+46 85) 936 25 42
Switzerland	https://www.post.ch/en/private?shortcut=www-swisspost-com	'+41 58 667 19 81	Geneva: ( +41 )  58 454 00 35 ; Zurich:  (+41) 58 386 55 21
El Salvador		(+503) 2527 7600/7660/7666/7667/7668/7669 // 7627/7629	Package ( Aduana de Fardos Postales-Correo Central ): (+503) 2527 7650/2221 0328 ; Santa Ana: (+503) 2489 60 70 ; La Union : (+503) 2604 41 06
Samoa		(+685) 27640	(+685) 21561
Serbia		(+381 11) 3644 658	(+381 11) 264 6492
Sierra Leone		(+232) 76645296	(+232 2) 222 32 97
Senegal		(+221) 33 869 01 01	(+221) 33 821 10 41
Cyprus	https://www.cypruspost.post/en/track-n-trace-results	(+357) 2280 57 45/61	Nicosia: (+357) 2280 28 00 ; Limassol: (+357) 2580 22 49 ; Larnaca: (+357) 2480 24 09/18 ; Paphos: (+357) ) 2682 10 85
Seychelles		/	(+248) 225 222
Saudi Arabia	https://sp.com.sa/en/Pages/default.aspx	(+966) 920001144	Riyadh: (+966) 1 289 7473 ; Jeddah: (+966) 2 627 9033 ; Dammam: (+966) 3 842 8665
Sao Tome and Principe		/	/
Saint Christopher and Nevis		(+1 869) 467 1074	(+1 869) 465 2521
Saint lucia i.		(+1 758) 451 8733	/
San Marino		No EMS service	/
Saint Vincent and the Grenadines		7844571744	/
Sri Lanka		(+94 11) 244 7844/232 8644	Colombo: (+94 11) 2447844/2328644 ; Galle: (+94 91) 2233220 ; Kandy: (+94 81) 2234071 ; Nayakai : (+94 11) 2252762
Slovakia	https://tandt.posta.sk/en	00 421 48 437 87 77 (international); 08 00 122 413 ( this phone in the original watch, not in the manual	(+421 249) 222 501/504
Slovenia		(+386 2) 449 22 22	(+386 1) 476 76 60
Swaziland		8002100	/
Sudan		/	(+249) 183 773 372
Suriname		/	(+597) 40 28 68
Solomon Islands		Honiara: (+677) 22129 ; (+677) 28814	/
Tajikistan		/	(+992 37) 223 24 61
Thailand	http://track.thailandpost.co.th/tracking/default.aspx	(+66 2) 831 3600 , (66) 1545	(+66 2) 575 10 07, 575 10 02-5
Taiwan		0800-700-365 ( 24- hour customer service hotline) / (04) 23542030 ( mobile pay phone )	/
Tanzania		9 + 255 22 )  2124465, ( +255 22 )  2138063	/
Tonga		( +676 )  21700 or +676 21701	/
Turks and Caicos Islands		/	Grand Turks: (+1 649) 946 29 93 ; Providenciales : (+1 649) 946 42 41
Trinidad and Tobago		800 Post (7678), (+1 868) 669 53 61	(+1 868) 669 53 61
Tunisia	http://www.rapidposte.poste.tn/an/suivi.html	(+216) 71 87 11 00	/
Tuvalu		/	/
Turkey	http://gonderitakip.ptt.gov.tr/en/	Changed from (+90 212) 337 10 30 to (+90 212) 465 52 39, +90 212 465 52 58	/ It ’s so much
Turkmenistan	http://cn.trackitonline.ru/?service=track	/	/
Vanuatu		(+678) 22 000/24 ​​001	Port Vila: (+678) 25442 ; Luganville: (+678) 36945 .
Guatemala		( +502 ) 4760202 / ( +502 ) 4760205	(+502) 2238 4292
Venezuela		/	Caracas: (+58 212) 481 00 51 ; Guanta :(+58 8) 168 38 71 ; San Antonio: (+58 7) 671 16 20 ; Pampatar: (+58 9) 562 71 07 ; Cumana: (+58 9) 332 30 54 ; Punto Fijo: (+58 6) 945 33 43 ; Maturin: (+58 9) 141 03 44 ; Barquisimeto: (+ 58 5) 137 34 32 .
Brunei Darussalam		(+673) 238 28 88	From / to (+673) 2383820
Uganda		(+256 414) 232430	(+256 417) 445416
Ukraine	https://ukrposhta.ua/	(+380 44) 235 33 81	(+380 44) 245 62 20
Uruguay	http://www.correo.com.uy/seguimientodeenvios	(+595 21) 445913	Changed from (+598) 916 0200 to  443 (emergency) to Asuncion: (+595 21) 446307 ; Oriental City: (+595 61) 510654 ; Encarnacion: (+595 71) 202233
Uzbekistan	http://www.pochta.uz/en/2014-06-09-08-50-39/track-trace.html	(+998 71) 232 27 20	(+998 71) 233 90 79
Spain	http://www.correos.es/ss/Satellite/site/aplicacion-4000003382119-herramientas_y_apps/detalle_app-sidioma=es_ES&numero	(+34 90) 2197197	(+34 91) 396 42 32     Fax: 911141662 or 911436161 Phone: 918331000 or 916602454
Greece	http://www.elta.gr/en-us/personal/tracktrace.aspx	(+30 210) 607 30 05 to  3	Athens: (+30 210) 354 21 22 ; Thessaloniki: (+30 2310) 601 797
Hong Kong		(+852) 2921 2211	(+852) 2180 2592
Singapore	https://www.singpost.com/track-items	(+65) 6222 5777   Singapore Hotline: 1800 2225777	(+65) 6845 66 79
New Caledonia		From / to (+687) 1000	(+687) 26.53.80
new Zealand		(+64) 0800 73 63 53	(+64 9) 256 7284
Hungary	https://www.posta.hu/nyomkovetes/nyitooldal	(+361) 333 77 77	/
Syria		(+963 11) 223 56 51	/
Jamaica		(1 876) 967 0838	(+1 876) 948 97 34
Armenia	https://www.haypost.am/en?spm=a3708.7860690.0.0.IdesMm	(+374 10) 54 25 54	/
Yemen		/	Sana'a International Airport: (+967) 777012035 ; Taiz: (+967) 4 214 599 ; Aden: (+967) 2 242 088 ; Houdida : (+967) 3 208 889 ; Mekara: ( +967) 5 303 923
Iraq		(+964) 1537 2830	/
Iran		(+9821) 88846882	(+9821) 88847002
Israel	https://mypost.israelpost.co.il/%D7%9E%D7%A2%D7%A7%D7%91-%D7%9E%D7%A9%D7%9C%D7%95%D7%97% D7% 99% D7% 9D /	(+972 76) 887 00 07	(+972 3) 630 33 74 (fax, not phone)
Italy	https://www.poste.it/?spm=a3708.7860690.0.0.OJtASc	803160 (green line for land-line telephones) / 199 100 160 ( mobile telephone ) ( +39 06 )  5958 8507 abroad from the newly added portion	(+39 03) 3166 24 73
India	https://www.indiapost.gov.in/VAS/Pages/trackconsignment.aspx	Kolkata: (+91 33) 2511 96 76/2511 88 48 ; Delhi: (+91 11) 2334 12 19/2336 04 80 ; Mumbai: (+91 22) 2615 63 11/2615 66 48 ; Chennai: (+ 91 44) 2232 52 56/2829 55 21	Delhi: (+91 11) 2323 8880/2323 8917 ; Mumbai: (+91 22) 2261 4585 ; Kolkata: (+91 33) 2248 0375 ; Chennai: (+91 44) 2525 4225/2524 4133
Indonesia	http://ems.posindonesia.co.id/?spm=a3708.7860690.0.0.S6tyBh	/	Jakarta  +62 21 5501309
United Kingdom	https://www.royalmail.com/business/track-your-item#/	(+44) 2476 213 144	(+44 24) 7621 2800
Jordan	http://212.35.69.84/jordanwebtrack/(X(1)S(3hetuc55wcpmxcrcgn54brzo))/WebTrack_Submit.aspx?AspxAutoDetectCookieSupport=1	(+962 6) 429 3000/4081/4082	(+962 6) 4630550/4659909
Vietnam		( +84 4 )  3 7575566	( + 84-4 ) 38865293
Zambia		(+260) 211 22 16 08/211 23 67 44	(+260) 211 22 16 08
Chad		(+235) 22 52 11 15	(+235) 252 11 13
Gibraltar		(+350) 200 75714	(+350) 200 46727
Chile	http://www.correos.cl/SitePages/home.aspx?spm=a3708.7860690.0.0.ECmN9k	600 950 2020 / (562) 956 03 03	/
Central African Republic		(+236) 2161 10 04/7504 44 33/7504 87 95/7550 58 46	(+236) 613 898
Portugal	http://www.cttexpresso.pt/home/index.html?com.dotmarketing.htmlpage.language=1	808 200 118 ( domestic ) // (+ 351) 219926478 / (+351) 219926456 ( international )

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