What is payment method for you buying on AliExpress?

 What is payment method for you buying on AliExpress?You can buy on Aliexpress by following payment method:Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), Discover Cards and AliExpress Pocket.Unfortunately, Paypal, installments, COD (Cash on Delivery)are...

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How can I pay with Alipay Bonus on aliexpress?

 How can I pay with Alipay Bonus on aliexpress?When you pay with your cards or Alipay Balance, your Alipay Bonus will be applied automaticall...

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The product I received does not match the description on aliexpress. What can I do ?

The product I received does not match the description. What can I do ?Please check the goods clearly after you have received it.1. If you are not satisfied with the product you received, please contact your seller to agree on a solution.Please click Contact Seller on the order list page and send message to seller, you would better to provide photo of the goods, or testing video to seller in order that he/she can confirm goods...

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How to check my refund on aliexpress?

 How to check my refund?The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.For following method of pament, please refer to the Original Account of the Payment:Debit/Credit Card(Visa/Master/Maestro/Amex/Carte Blue/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY)PPRO(Ideal/Giropay/PayU/Przelewy24/Sofort...

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How to contact seller on aliexpress?

 How to contact seller on aliexpress?Please click “Contact” button on any page to start conversation with seller:Product page:Order list page:Order detail pag...

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How to solve payment issues on aliexpress?

How to solve payment issues?If you could not pay for your order through card, please check My Appeal as below:1. When there is appeal pending on the page, you need to submit with required documents first;2. In case, you have already appealed online, kindly be awaiting for 1 business days;3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.If there is payment...

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What kind of coupons are there on AliExpress?

 Coupons are a great way of saving extra on your orders. On AliExpress, you can find three kinds of coupons:- AliExpress couponsYou can use this coupon on any regularly priced item on our website and app. Click here for detailed rules of AliExpress Coupons.-Store CouponsApplicable for items in the specific store that issued the coupon.Click here for detailed rules of Store Coupons.-AliExpress offe...

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If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back on aliexpress?

 If the post office asks me to pay tax (VAT) again when I receive the goods, how should I get the tax back?1. Please ask the post office for the invoice of tax collection, and take a photo of the documents (invoice and payment receipt) with the package (the order number needs to be clearly visible)2. Enter Chatbot from the Help Center page. Enter TCA, (Tax Charged Again) and provide the corresponding documents;3. We will process it within 48 hours and reply you to your request via emai...

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When will the seller send out the order?

 When will the seller send out the order?After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.Below is where you can see the countdown of the shipping time:Mostly, sellers will complete the shipment process in 7 business days. The order status, then,...

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What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT from aliexpress?

What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VATIf you have paid for order with VAT in AliExpress, VAT should not be charged again by customs/logistics provider.In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.Documents required:1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)2. proof of payment for that invoice3. any customs document on the...

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Do I have to pay for customs and import taxes from aliexpress?

 Do I have to pay for customs and import taxes?You may be charged customs duties and taxes for something you bought on AliExpress because:•    Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. •    When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty. The taxes may depend on where your order was sent from, the type of items...

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I haven't received my parcel but it shows "Delivered" from aliexpress.

 I haven't received my parcel but it shows "Delivered".The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.1. Contact information of the local post office in some countries:Country---ContactRussian Federation(+7 495) 744 55 44Mexico(+52 55) 53 85 09 67United Arab Emirates(+971) 600599999Saudi Arabia(+966) 920001144Italy803160 (green...

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When will the seller send out the order from aliexpress?

 When will the seller send out the order?After successful payment, the seller will be preparing the shipment and send the goods in due time. If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you.Below is where you can see the countdown of the shipping time:Mostly, sellers will complete the shipment process in 7 business days. The order status, then,...

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I have not received goods from aliexpress. What can I do?

 Please Track the parcel to check the package status:- If the package is in transit with normal logistic update:According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller.If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience.- If it is over promised delivery time,...

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How to track my package from aliexpress?

 How to track my package?Visit "My Orders"-Find the order-Click “Track Order” /"Click here to view more".You can also visit Cainiao and 17track for more tracking informatio...

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Questions you may concern about Coronavirus from Aliexpress

Questions you may concern about Coronavirus It’s been a challenging start of a new year, we would like to thank you for being with us. For questions about Coronavirus you may concern, please refer to below Q&A. 1, Q. Will the shipment of AliExpress packages be affected during Coronavirus outbreak? A: As of March 25, we have confirmed that delivery has been affected in the following countries: 1) Saudi Arabia: Seihat, Anak, Qatif, Tarout and Safwa are now on lockdown by the authorities. Parcels carried...

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Aliexpress Summary of Post Office Shipping Tracking and Customs Contact Information worldwide

If your parcels were lost or stoped tracking bought from aliexpress, you can find the relevant post office website and customer contact information. Mannul book for aliepress customers and dropshippers. Hope it is helpful to you.  Aliexpress Summary of Post Office and Customs Contact Information wholeworld country URL consumer hotline Customs phone Albania http://79.106.191.16/tracking.aspx (+355 4) 2455748 (+3554) 2455749 Algeria Algiers ( Birtouta ) : ( +213 21)...

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