Analysis of common reasons why buyers cannot place orders on Aliexpress

 Why buyers cannot place orders on Aliexpress?

You can compare the screenshots and copy of the following common buyer order error reporting pages to understand the reasons why the buyer cannot place an order, and solve your problems.

Regarding the issue of orders placed by users in India, click here for details .

Screenshot of buyer's background error

The error message displayed in the buyer's background

Reason for the error (for seller reference only)

Reference rhetoric (please modify it according to the actual situation and then send it to the buyer).

Q: Sorry, this item is no longer available!

A: The product has been taken off the shelf (by the platform or the seller), please provide the product link to the seller to verify the product's status.

Q:This product can't be shipped to the selected region.

A: 1. The seller does not support shipping the product to this country, please verify whether the shipping template supports shipping to this country;

2. Some products are restricted from sale in certain countries and buyers may have purchased these products.

Sorry, this product can't be shipped to your address.

Q: Max. 1,000 English characters or Arabic numerals only. No HTML codes.

A: The message box only accepts English characters. Buyers will receive this error if the message contains non-English characters.

You can provide the content you are filling in and let the seller check for you.

Or you can tell the seller your requirements directly.

Q: The products in your shopping cart is/are not available for order.

A: It is recommended to confirm the corresponding product link with the seller to verify the product's availability, inventory and whether it can be sold/delivered to the your location.

Some items might not be available for ordering currently. You can select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

or

Sorry, we currently cannot process your order. Please try again later.

You can go to check with the seller's backstage to verify whether the seller have added you to the blacklist, so that you cannot place an order in the store. You can be removed from the blacklist if the seller remove you from the blacklist.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1. It is recommended to verify the sale status and inventory of the product, replenish the inventory in time or recommend other products in the store for buyers to place orders;

2. Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have been added to the blacklist, so that you cannot place an order in the store. Buyers can be removed from the blacklist if necessary.

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

The buyer has not set the delivery address or the delivery address information is incomplete. Buyers are advised to set the delivery address.

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1. The product or the preferential activities enjoyed by the buyer has set a limit on the number of purchases by a single buyer;

2. The logistics method itself or the freight template settings have restrictions on the weight. When the buyer fills in multiple quantities to place an order and exceeds the weight limit of the selected logistics method, he will receive a prompt that he can only buy ** pieces at most. In such cases, you can also try asking buyers to place orders in separate quantities or choose other logistics methods to try.

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

The buyer's account needs to be authenticated. Buyers are advised to complete the certification in time, the certification link: isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

The buyer has mistakenly registered the seller's account. It is recommended that the buyer re-register the buyer's account.

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

Buyers place orders too frequently in a short period of time and need to enter a verification code for verification. If entering the verification code cannot solve the problem, it is recommended that the buyer try to change the browser.

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. Buyers can be removed from the blacklist if necessary.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

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What is payment method for you buying on AliExpress?

 What is payment method for you buying on AliExpress?

• You can buy on Aliexpress by following payment method:

  Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), Discover Cards and AliExpress Pocket.

  Unfortunately, Paypal, installments, COD (Cash on Delivery)are not accepted for the delivery address in Italy.

For Italy buyers, you'd better not pay by Paypal, installments, COD(Cash on Delivery). May your shopping joy on Aliexpress. 

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 What is the VAT, taxes and customs from the European Union regarding buying goods and services on Aliexpress?

• You can find more details about VAT, taxation and customs in the official European Union website, please follow the link: https://ec.europa.eu/taxation_customs/business/vat/eu-consumers_en.

• EU consumers

  E-commerce - buying and selling of goods and services online - has seen a huge increase in recent years and is only set to continue growing. There are many obvious benefits for consumers, but sometimes consumers can be faced with unpleasant surprises, for example when buying goods from outside the EU and need to pay taxes or charges at importation.

  That is why e-commerce rules on how VAT is charged have changed. Find out how your online purchases can help EU businesses everywhere and create public revenue in your home country.

  What has changed since 1 July 2021 and does it affect you?

  The answer is yes and no:

  • ‘YES’, because you are positively affected as an EU citizen. Under the new system, benefits range from less tax fraud, more public revenue being raised as fair taxation becomes the new norm and making trade more competitive. EU environmental and health standards is also safeguarded. So, choose to buy from VAT compliant sellers or marketplaces/platforms, as the VAT you pay will serve to build roads, hospitals, schools and will help the COVID-19 recovery efforts.

  • However the answer is also ’NO’, because you do not have to do anything directly and you are not obliged to change your shopping habits or where you buy from. But you should be aware the new VAT e-commerce rules are meant to bring transparency, simplify procedures and ensure fair taxation for all providers. That is because previously, non-EU businesses could avoid paying VAT and did not have VAT obligations in the EU - meaning their prices were lower. As a result, EU businesses were disadvantaged.

    Due to lack of transparency, you, as the consumer, were sometimes faced with surprise costs or charges to be paid at customs on imported goods. Since 1 July 2021 though, the price you pay can be the final price, with no further calls at importation for VAT or other charges. This is only when you buy goods from a seller or an electronic interface registered in the IOSS.

    If they do not register in the IOSS, you will have to pay the VAT and possible other postal/carrier charges when goods are imported.

    !!!NOTE: The VAT and possible other postal/carrier charges will also have to be paid for goods ordered before 1 July but imported/delivered on or after this date. We recommend EU consumers to take this into account when ordering goods from outside the EU and seek more information from the postal operators regarding these additional charges!!!

  Why change the rules?

  These new rules will:

• Ensure that VAT is paid where consumption of goods and services takes place;
• Create a uniform and transparent VAT regime for cross-border supplies of goods and services;
• Re-establish fair competition between European and foreign e-commerce market players, as well as between e-commerce and traditional shops.
• 
  
• Hope you can get some ideas from the EU official reference. 
• 
  

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How to contact seller on aliexpress?

 How to contact seller on aliexpress?

• Please click “Contact” button on any page to start conversation with seller:

  Product page:

  

  

  

  Order list page:

  

  Order detail page:

  

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How to submit appeal for card verification after payment failure on aliexpress?

 How to submit appeal for card verification after payment failure?

• Normally, system will ask card used for payment under your account base on order history. Please double check if you have information of required card.

  In case you don't have information required, please go to 'My Appeal' and indicate it in 'Message' field for submission. Related team will check and upate you base on information submitted.

  When getting below payment errors, verification is required.

  Payment error code : CSC_7200026

  Payment error code : CSC_7200031

  Payment error code : CSC_7200026

  Solution: Click “Claim on Alipay” to submit documents for card verification.

  Step 1: User will be directed to this page. Click “Submit Appeal" to enter the page.

  

  Step 2: Upload required documents and click 'Submit'

  

  Note: pictures of both card and bank statement are required for each appeal.

  Payment error code : CSC_7200031

  Solution: Click 'Claim on Alipay' to submit documents for account verification.

  

if you have met problem you can solve . you can contact us. 

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How to solve payment issues on aliexpress?

How to solve payment issues?

• If you could not pay for your order through card, please check My Appeal as below:

  1. When there is appeal pending on the page, you need to submit with required documents first;

  2. In case, you have already appealed online, kindly be awaiting for 1 business days;

  3. Otherwise, you could change the payment methods or ensure your card is valid and with sufficient fund.

  If there is payment errors, you may follow the suggestions as below to solve the problem:

  

  
  

  
  

  CSC_7200011

  Insufficient funds in card or account of payment.

  Please top up your account for payment again or use another card/method instead.

  
  

  CSC_7200015

  Rejected by bank or financial institution, only from whom the detailed reason for rejection can be confirmed.

  You may contact your bank to get detailed information or use another card/method instead.

  
  

  CSC_7200022, CSC_7200051, CSC_7200001

  Card is not supported/Incorrect information of card

  Please double check if you have input correct information of card for payment. If you got error after double checking, please pay through another card/method instead.

  
  

  CSC_7200026

  Due to security reason, card verification(appeal) is required.

  Please click "Claim on Alipay" button or click to submit document directly.

  It usually takes 1-3 working days to get a result. But during Shopping Festival, we will make it as soon as possible.

  
  

  CSC_7200034

  Incomplete information of the order.

  1. Check if name in the shipping address has been filled in correctly; correct & complete information is required.

  2. Try to verify your Alipay account.

  
  

  CSC_7200012

  Expiry date of card is wrong or the card is expired.

  Please try again with correct expiry date or contact your bank for help. Besides, you may use another card/methods instead.

  
  

  CSC_7200020

  Something wrong with the card information.

  Please check and input correct card information.

  
  

  CSC_7200040

  This card is restricted by bank.

  Please confirm with bank to get resolve the problem, or use another card/methods instead.

  
  

  CSC_7200006

  Currency selected for this payment is not supported.

  Please change to USD or other currencies to try again.

  
  

  CSC_7200009

  Exceeding limit of your card or bank account.

  Please modify limit of your card or bank account and try again. Besides, you may use another card/methods instead.

  
  

  CSC_7200021

  Wrong CVV code was entered.

  Please enter correct CVV code for payment again.

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