Refunded! My Experience with AliExpress Customer Service

 Refunded! My Experience with AliExpress Customer Service

Refunded! My Experience with AliExpress Customer Service

Have you ever had a less-than-stellar experience with an online purchase? I recently found myself in that situation when I ordered an item from AliExpress that didn't meet my expectations. Luckily, I was able to navigate the refund process smoothly and successfully.

My Story:

I purchased [Item] from AliExpress with the hopes of [Reason for purchase]. However, when I received the item, I was disappointed to find that [Describe the issue]. I tried contacting the seller first, but I didn't get a satisfactory response.

Taking Action:

Feeling frustrated, I decided to open a dispute on AliExpress. The process was fairly straightforward. Here's a breakdown of the steps I took:

1. Log in to your AliExpress account.
2. Go to "My Orders" and find the order you want to dispute.
3. Click on "Open Dispute."
4. Provide detailed information about the issue, including photos or videos if applicable.
5. Choose the appropriate dispute reason.
6. Submit your dispute.

The Waiting Game:

Once I submitted my dispute, I had to wait for the seller to respond. In my case, the seller [Seller's response].

Resolving the Dispute:

After [Number] days, I received a notification from AliExpress that the dispute had been resolved in my favor. I was awarded a full refund.

Tips for a Successful Refund:

Based on my experience, here are some tips for anyone considering opening a dispute on AliExpress:

• Gather evidence: Have photos, videos, or screenshots ready to support your claim.
• Be patient: The dispute process can take time, so be prepared to wait.
• Communicate clearly: Explain the issue in detail and provide any relevant information.
• Be polite: A respectful tone can go a long way in resolving the dispute.

Final Thoughts:

While I was initially disappointed with my purchase, I was pleasantly surprised by the ease of the refund process on AliExpress. If you find yourself in a similar situation, don't hesitate to open a dispute. With the right approach, you may be able to resolve the issue to your satisfaction.

Have you ever had to open a dispute on AliExpress? How was your experience? Share your story in the comments below!

Read More

Avoiding AliExpress Scams: A Guide to Safe Refunds

 Avoiding AliExpress Scams: A Guide to Safe Refunds

Understanding the Message:

The AliExpress support agent? is reaching out to you regarding your recent post about a refund issue. They offer to help by verifying the order status and providing potential solutions. They request your order number and any specific questions or concerns you may have.

Is this even real? Not really sure about this?

As to our experience, this message is more like a scam. or AI technology , but definitely not real person talked with you. just ignore it. It is much trustable to take a look at Aliexpress official  FAQ and guidelines. You'll find helpful information and tips there.

Important: Never share personal information with anyone who contacts you via private message or chat on aliexpress."

You can also contact us if really need. 

Read More

How reliable is Aliexpress?

"So I've just been browsing on Aliexpress and I'm intrigued by all the cheap things on there. I've been mainly searching for moissanite jewelry along with random things like sunglasses and shoes.

I'm sort of weary on purchasing from this website and I'm just curious if the deals are to good to be true or if this stuff is worth waiting for?

Whats the shipping time like for most items?
How has your experience been with different sellers and how is the quality of the items you purchased?"

-------------I found there are always similar questions questioned by people buy on aliexpress. Where are  questions, there are answers. Here below is a good answer for this, you can take as a consideration if you have the same doubts.

"I've been buying stuff off Ali for about 10 years. My success rate on delivered goods is about 95%. In recent years, it's more like 100%. Here's a few things to know/realize to make your experience pleasant.

1 - Most of the stuff you find on Amazon, can almost always be found on AliExpress. If you can wait 3+ weeks for delivery, you can save a bunch. I try to get a 50% savings on most of the items I buy from AliExpress. Otherwise, go with Amazon. Keep in mind that you can't return anything to AliExpress. You buy it, you keep it.

2 - Never buy from a low "Orders" sellers. Make sure the seller has completed at least 100+ orders. Most of my disappointments were from sellers that only had a few completed orders.

3- I would shy away from brand name items. If you want the real thing, buy it from another reseller in the USA. Too many knock offs on AliExpress. Now, that isn't to say all their electronics are knock offs. I buy a ton of electrical items from there and they are fine.

4 - Never compromise with them. Never believe they are going to make a bad situation right. I'm not saying 100% of the sellers are scammers. It's just better if you don't have an expectation of them making things right. I have had refunds granted. I have had them reship stuff. But that is rare.

5 - If you are buying clothes... ALWAYS buy one or two sizes larger. Clothes are my biggest disappointments. So many times they are simply not big enough - even with buying the next size up. They have amazing deals on many clothing items. I've learned to buy a single item and see how it sizes up. If it fits right, I go back and buy a boatload of it.

6 - Shipping is sporadic. I place a large order of items on Christmas and half of the stuff has already arrived (January 7th). But from experience, I've had items that took 3 months. The slow norm is about 4 to 6 weeks. The quick norm is about 3 weeks. I'm beginning to think it all depends on when the boat leaves. If your order is close to the departure date, you'll see your stuff quickly.

7 - Don't panic if your tracking goes dark. Many times items just ghosted out and the vendor never replied. The item eventually arrived without notice or tracking information. This happens.

8 - And finally, ALWAYS use a credit card. Should something go sideways, just call the credit card and file a dispute. Every one of my disputes was immediately granted and my money was returned instantly. The Fair Credit Act is there for this purpose. Just be sure that you made a good faith attempt to resolve the dispute first with Aliexpress and the vendor. But I don't wait for them to reply. I tell them they have 48 hours to respond or I will file the CC dispute.

I honestly believe if you follow these guides, you'll have a much better experience with AliExpress and avoid many of the horror stories you see in this forum."

As a seller from China, from our experience, aliexpress is trustable and good buyer policy to protect buyers. you can trust it and give a try. If not good experience, just ask for refund, and you will get a good solution. 

If you need more help, please just feel free to contact us. we will do our best. Good luck. 

Read More

Who will pay for return shipping fee of this free returns order from aliexpress?

Who will pay for return shipping fee of this free returns order from aliexpress?

As for return shipping fee for items with a free return label:

1. Items marked on their detail page with a label "Free returns" can be sent back within 15 days after confirming receipt.

2. And your first return for every main order is free. For the next returns of the same order, shipping charges may apply.

3. Also, you can refer to the free return label, to make sure whether this shipping fee is free or not.

If you need help, you can contact us. 

Read More

The product I received by aliexpress does not match the description. What can I do ?

The product I received does not match the description. What can I do ?

Please check the goods clearly after you received it.

1. If you are not satisfied with the product you received, you may try to contact with your seller to agree on a solution.

Please tap Contact Seller to send a message to the seller. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.

And, please check the messages between you and seller on the page Message Center - Chats.

2. If that doesn’t help, you can apply for a return/refund request within the return/refund time window.

3. If the order with Free Return service, you could send back the products within 90 days after order placed, or 15days or 7days after order received (depending on origin of the products).Please click hereto learn more for Free Return service.

Please contact AliExpress Customer Service Team for any of your concerns. or you can contact us for help. we will try best to help you. 

Read More

Top 10 Gadgets to Buy on AliExpress in 2024

 Top 10 Gadgets to Buy on AliExpress in 2024

AliExpress is a treasure trove of innovative and affordable gadgets. Whether you're a tech enthusiast or just looking for some cool new items to make your life easier, AliExpress has something for everyone. Here are the top 10 gadgets to buy on AliExpress in 2024:

1. Smart Home Security Cameras

Smart home security cameras are becoming increasingly popular for home safety. AliExpress offers a wide range of affordable options with features like night vision, motion detection, and two-way audio.

2. Wireless Earbuds

Wireless earbuds are a must-have for anyone on the go. AliExpress has a variety of high-quality, budget-friendly options with excellent sound quality, noise cancellation, and long battery life.

3. Portable Power Banks

Never run out of battery again with a portable power bank. AliExpress features a range of power banks with fast charging capabilities and large capacities, perfect for keeping your devices powered up.

4. Smart Watches

Stay connected and track your fitness with a smartwatch. AliExpress offers smartwatches with features such as heart rate monitoring, GPS, and compatibility with both Android and iOS devices.

5. Mini Projectors

Transform any space into a home theater with a mini projector. These compact devices from AliExpress provide high-resolution projections and can be easily connected to your smartphone or laptop.

6. Bluetooth Speakers

Enjoy your favorite tunes on the go with a portable Bluetooth speaker. AliExpress offers a variety of options that deliver impressive sound quality, durability, and battery life.

7. Robot Vacuum Cleaners

Keep your home clean with minimal effort using a robot vacuum cleaner. AliExpress has numerous models with advanced features like app control, powerful suction, and automatic docking.

8. Fitness Trackers

Stay on top of your health goals with a fitness tracker. AliExpress provides affordable options that monitor your steps, calories burned, sleep patterns, and even heart rate.

9. Drone Cameras

Capture stunning aerial footage with a drone camera. AliExpress has a selection of drones with high-resolution cameras, stable flight controls, and long battery life, perfect for beginners and experienced pilots alike.

10. LED Strip Lights

Add a touch of ambiance to any room with LED strip lights. AliExpress offers customizable and remote-controlled LED strips that are easy to install and perfect for home decor.

Conclusion

These top 10 gadgets from AliExpress in 2024 offer a blend of innovation, functionality, and affordability. Whether you're upgrading your home, enhancing your tech collection, or looking for the perfect gift, AliExpress has a gadget for you. Happy shopping!

Whether you need 1 piece for dropshipping or a bulk order import, feel free to contact us. We can assist you or provide solutions for comparison. Email: umegroup@qq.com.

Read More

How Reliable is AliExpress? Tips to Enhance Your Shopping Experience

 

How reliable is Aliexpress?  I saw some newers of aliexpress may doubt about this. I've been selling on AliExpress for about a decade, from my known from a buyer friend's experience: he is with a success rate of around 95% for delivered goods, which has improved to nearly 100% in recent years. Here are some tips to enhance your shopping experience:

1. Comparable Items to Amazon: Most products you find on Amazon are available on AliExpress at a significantly lower price if you can wait 3+ weeks for delivery. Aim for at least 50% savings; otherwise, Amazon might be a better choice. Note that returns are not possible on AliExpress; once you buy it, you keep it.

2. Choose Sellers with High Order Counts: Avoid sellers with low "Orders" counts. Ensure the seller has completed at least 100 orders. Most disappointments come from sellers with only a few completed orders.

3. Be Cautious with Brand Name Items: For genuine brand name items, buy from a trusted reseller in your region. AliExpress has many knock-offs. However, many electronics from AliExpress are of good quality. I buy a lot of electrical items, and they work well.

4. Manage Expectations: Don’t expect sellers to resolve issues satisfactorily. While some sellers do offer refunds or reship items, it’s rare. It's better to have low expectations regarding dispute resolutions.

5. Clothing Purchases: Always order one or two sizes larger when buying clothes. Clothes are often smaller than expected. I've had the best results by ordering a single item to check the fit before buying more.

6. Shipping Times Vary: Shipping can be unpredictable. Orders placed around Christmas may arrive within a few weeks, but some items can take up to 3 months. Generally, expect 4 to 6 weeks for delivery, though some items arrive in about 3 weeks.

7. Tracking Issues: Don’t worry if tracking information disappears. Items often arrive without updated tracking or responses from the seller. This is a common occurrence.

8. Use a Credit Card: Always pay with a credit card. If something goes wrong, you can file a dispute with your credit card company. The Fair Credit Act protects you, but ensure you first attempt to resolve the issue with AliExpress and the seller. Give them 48 hours to respond before filing a dispute.

By following these tips, you can improve your shopping experience on AliExpress and avoid many common pitfalls.

If you're unsure about purchasing a product, you can send me the details. I'll buy it for you, unbox it, and take a video to show you the actual item before you buy. This way, you can decide if you want to buy it, avoiding the hassle of returns and exchanges. Since I'm based in China, this is very convenient for me. Feel free to reach out anytime. mail: umegroup@qq.com

Read More

Tips from a Chinese AliExpress Seller: How to Find a Reliable Seller on AliExpress

How to find a reliable aliexpress seller, advices from a chinese aliexpress seller.

As an AliExpress seller, I’d like to offer some advice to help you make the most of your shopping experience. AliExpress, a subsidiary of Alibaba, hosts a vast array of traders. While there are some less reliable sellers, there are also many excellent ones. Here’s how you can navigate AliExpress successfully:

1. Choose Your Sellers Wisely: AliExpress is home to numerous businesses, both large and small. Sometimes it can be hard to discern the size and reliability of a seller. Be cautious and look for sellers with high ratings and positive feedback.

2. Communication is Key: If a seller struggles with English or communication is poor, it might be best to move on. There are plenty of other sellers who can provide what you need. Clear communication helps avoid misunderstandings and ensures a smoother transaction.

3. Use the Search Engine: AliExpress has a powerful search engine that can help you find the best deals. Prices can vary widely for the same item, so it’s worth taking the time to compare.

4. Know Your Product: Having some knowledge about what you're buying helps prevent being misled. Research your desired product thoroughly before making a purchase.

5. Bargain with Sellers: Don’t hesitate to negotiate. Set your price and start haggling. It’s a common practice and can lead to better deals.

6. Ask Clear Questions: Chinese sellers may not always understand complex or colloquial language. If your questions aren’t answered, try rephrasing them. Simple, clear questions are more likely to get a response.

7. Payment Methods: While PayPal is now an option for some sellers, it’s not always the best choice as it can sometimes delay the shipment. Using AliExpress’s Escrow service is recommended because the seller only receives payment once you confirm receipt of the goods.

8. Be Patient and Fair: If issues arise, such as delays in refunds, be patient but persistent. AliExpress’s system is improving, and most sellers are eager to resolve issues.

9. Avoid Slang: Many sellers use translation tools to understand your messages. Using clear and simple language ensures better communication.

10. Shop Around: Don’t rush into the first deal you see. Take your time to explore different options and find the best offer.

While you may have a few purchases go wrong, you may also get many successful transactions and save a lot of money. By being careful and strategic, you can enjoy a great shopping experience on AliExpress. Happy shopping!

If you have any product you want to buy but are still hesitant, you can send me the details of the product. I can purchase it for you, unbox it, and take a video to show you the actual item. This way, you can decide whether you need to buy it, avoiding the hassle of returns and exchanges. I am based in China, so this assistance is very convenient for me. Feel free to consult me anytime. mail: umegroup@qq.com

Read More

Let's Start Dropshipping on AliExpress in 2024: Playbook

Start Dropshipping on AliExpress: 2024 Playbook

AliExpress simplifies the process of selling products in your store by handling inventory and shipping for you. Here’s how you can start dropshipping from AliExpress:

1. Select a Niche: Identify a specific market segment to focus on, such as electronics or fashion accessories. Ensure there's a demand for the products you choose.

2. Set Up Your Online Store: Create an online store using platforms like Shopify, WooCommerce, or BigCommerce. These platforms integrate seamlessly with AliExpress, making dropshipping easy.

3. Find Products on AliExpress: Search for products on AliExpress that fit your niche. Look for items with good reviews and reliable suppliers.

4. Import Products to Your Store: Use tools like Oberlo or DSers to import products from AliExpress into your store. These tools also assist with order fulfillment and tracking.

5. Determine Your Prices: Set your pricing strategy by considering the cost of goods, shipping, and your desired profit margin. Ensure your prices are competitive yet profitable.

6. Promote Your Store: Use digital marketing strategies to attract customers to your store. This can include social media marketing, search engine optimization (SEO), pay-per-click advertising (PPC), and email marketing.

7. Fulfill Orders: When a customer places an order, purchase the product from the AliExpress supplier, who will then ship it directly to the customer. Tools like Oberlo or DSers automate this process, making it easy to manage.

8. Provide Excellent Customer Service: Offer top-notch customer service to build trust and encourage repeat business. Address any issues promptly and maintain good communication with your customers.

9. Analyze and Improve: Regularly review your sales data and customer feedback. Use this information to optimize your product offerings, pricing, and marketing strategies.

By following these steps, you can successfully start and manage a dropshipping business using AliExpress in 2024.

If you have doubts and anything need to consult, just feel free to contact us.  mail:umegroup@qq.com;  as a buyer and china seller, maybe we can give you a much comprehensive solutions . good day. 

Read More

Tracking Orders and Packages from AliExpress

Tracking Orders and Packages from AliExpress

Once you pay for your order on AliExpress, the seller prepares your items for shipment and hands them over to a postal company. The courier service that delivers your goods depends on the shipping method chosen before payment. If the delivery is free, it is typically handled by China Post Small Packet or AliExpress Standard Shipping.

When a package is sent to the postal service, it is assigned a unique numeric or alphanumeric tracking number. To track AliExpress parcels, locate the tracking number assigned to your package on the AliExpress order page.

How to Track a Parcel from AliExpress

There are several tracking website like, www.parcelsapp.com; www.17track.net;

Enter your order's tracking number into the tracking form above and click the "Track Parcel" button to get the latest information about your AliExpress package's journey.

If you need to save and monitor several tracking numbers, download the Parcels app on your phone. This allows you to track multiple orders simultaneously and receive real-time updates on each parcel.

Important Note

The AliExpress order number and the tracking number are different. AliExpress order numbers might look like 502370139095420, 70050660905420, or 86087307282773, while tracking numbers look like YT72760621444007800, ZA247945542HK, 460230324276, or RY505557973CN.

You cannot track a parcel using the AliExpress order number; you need the tracking number found on the AliExpress order page.

Steps to Track an AliExpress Order

1. Open the AliExpress website.
2. Go to the "My Orders" section, select the order you need, and click the "Details" link.
3. On the details page, find and copy the tracking number.
4. Paste the tracking number into the tracking form above and click "Track Parcel."
5. The Parcels service will then track your shipment and provide information about its status and current location.

The Parcels service will then track your shipment and provide detailed information about its status and current location.

Hope this tips can be helpful to you. 

Read More

Aliexpress order risk control review failed to be closed by security

 Aliexpress order risk control review failed to be closed by security

In order to protect the interests of sellers and reduce the risk of order chargeback due to card theft and other reasons in the later period, the platform will conduct real-time risk review for orders that have been paid but not shipped (whether or not to ship is subject to the seller filling in the shipping notice).

If the source of funds for the order is detected to be at risk, the order will be closed and refunded to the buyer. It usually takes about 3-20 days for the refund to be paid to the buyer; the money is returned according to the link paid by the buyer.

Read More

Aliexpress Local Return

 

Free Return for overseas warehouse returns

1. Introduction of Free Returns in Cainiao Official Overseas Warehouses of local returns,

【Worry-free Return Guarantee】Introduction to the Upgraded Version

[Worry-free Return Guarantee Plan] Announcement 7.26 The worry-free return guarantee plan (Free Return) will be significantly upgraded on July 29, the website letter announcement, click here to view [Core Upgrade Points] ① Covered countries: from 16 countries to 24 countries , adding Chile, Japan, Ukraine, Mexico

How do I set up a local return service?

1. Introduction to local return service The local return service is an ability to provide buyers with a local return address when AE overseas consumers initiate a return application, without the need for buyers to return to China. The service requires sellers to have a warehouse or receiving place that supports returns in overseas consumers. When the seller is a product

About Worry-Free Return Guarantee Plan Dry Goods Sharing

1. What are the Worry-Free Return Guarantee Plans? The worry-free return guarantee plan is divided into 16 countries, the worry-free return guarantee plan is the United States, Canada, Australia, the United Kingdom, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, the United Arab Emirates, Poland, the Netherlands and Italy and AE+ worry-free Return Guarantee

【Worry-free Return Guarantee】Consumer Return Operation Guide after Upgrade

Q: How does the buyer initiate a free return? A: If the buyer wants to enjoy the free local return service, it is recommended that the buyer initiate a return and refund request within 15 days after receiving the goods, and select "Return Goods": 1) If the buyer It is no reason to return, you can choose 'buyer's reason to place the wrong order', 'buyer

Summary of problems with the old version of worry-free withdrawal

The old version of worry-free withdrawal will inform dear AliExpress merchants that the old version of worry-free refund will be officially offline on December 30, 2021. In order to provide better service and meet your needs for returns in the future, we have The product is newly packaged and upgraded. The upgraded product will cover more countries than the older version (24 countries

What countries and categories are supported by the Worry-Free Returns Guarantee Program?

The supported primary and secondary product categories are as follows: Click to download to view the specific categories. Covered merchants are exempted from signing up for covered categories such as customization/intimate underwear/food/adult products/virtual/second-hand goods, etc. From November 26, 2021, China time, the new version of worry-free refund covers categories

AE+ Worry-Free Return Guarantee Program

Important: The original Worry-Free Refund and Worry-Free Refund A+ (Russian Plan) will be merged into a new [Worry-Free Return Guarantee Plan] on July 29, 2021, covering countries from 16 to 24 countries, adding Chile and Ukraine , Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal. In the original AE+ plan

[Worry-free Return Guarantee] Operation Guide for Consumer Returns Before Upgrading

Regarding the Worry-Free Return Guarantee Plan order, the buyer does not know how to initiate an unreasonable return dispute and how to operate the return, and then ask the seller for help. We have sorted out the hot issues that buyers are more concerned about. You can send them to buyers for reference or timely. Answer buyers' questions so that you can better serve consumers. ask

How can I view the service fee details for Worry-Free Local Returns?

You can go to the "Historical Policy List" in the "My AliExpress > Commodities > After Sales and Services > Worry-Free Return Protection Plan" section, and support download and export. Export only supports the latest 1000 records. The effect displayed in excel after export is as follows : Example: The return service fee is

Where is the "Free Return" service logo for the Worry-Free Returns Guarantee Program displayed?

Consumer mobile APP perspective: search results page, display the Free Return logo search filter page, consumers can choose to only display the product details page of products that support Free Return, display the Free Return logo and service introduction Flash Deal

How is the overseas local return warehouse used?

Reminder of the local return warehouse usage guide: Only stores that meet the following conditions can use the official local return warehouse service* The seller's service level assessment result is passable and above* The store's favorable rate is ≥95% and the monthly transaction volume is ≥5K US dollars. If your store does not meet the above requirements Standard, the official return warehouse service is temporarily unavailable.

Read More

Analysis of common reasons why buyers cannot place orders on Aliexpress

 Why buyers cannot place orders on Aliexpress?

You can compare the screenshots and copy of the following common buyer order error reporting pages to understand the reasons why the buyer cannot place an order, and solve your problems.

Regarding the issue of orders placed by users in India, click here for details .

Screenshot of buyer's background error

The error message displayed in the buyer's background

Reason for the error (for seller reference only)

Reference rhetoric (please modify it according to the actual situation and then send it to the buyer).

Q: Sorry, this item is no longer available!

A: The product has been taken off the shelf (by the platform or the seller), please provide the product link to the seller to verify the product's status.

Q:This product can't be shipped to the selected region.

A: 1. The seller does not support shipping the product to this country, please verify whether the shipping template supports shipping to this country;

2. Some products are restricted from sale in certain countries and buyers may have purchased these products.

Sorry, this product can't be shipped to your address.

Q: Max. 1,000 English characters or Arabic numerals only. No HTML codes.

A: The message box only accepts English characters. Buyers will receive this error if the message contains non-English characters.

You can provide the content you are filling in and let the seller check for you.

Or you can tell the seller your requirements directly.

Q: The products in your shopping cart is/are not available for order.

A: It is recommended to confirm the corresponding product link with the seller to verify the product's availability, inventory and whether it can be sold/delivered to the your location.

Some items might not be available for ordering currently. You can select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

or

Sorry, we currently cannot process your order. Please try again later.

You can go to check with the seller's backstage to verify whether the seller have added you to the blacklist, so that you cannot place an order in the store. You can be removed from the blacklist if the seller remove you from the blacklist.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1. It is recommended to verify the sale status and inventory of the product, replenish the inventory in time or recommend other products in the store for buyers to place orders;

2. Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have been added to the blacklist, so that you cannot place an order in the store. Buyers can be removed from the blacklist if necessary.

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

The buyer has not set the delivery address or the delivery address information is incomplete. Buyers are advised to set the delivery address.

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1. The product or the preferential activities enjoyed by the buyer has set a limit on the number of purchases by a single buyer;

2. The logistics method itself or the freight template settings have restrictions on the weight. When the buyer fills in multiple quantities to place an order and exceeds the weight limit of the selected logistics method, he will receive a prompt that he can only buy ** pieces at most. In such cases, you can also try asking buyers to place orders in separate quantities or choose other logistics methods to try.

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

The buyer's account needs to be authenticated. Buyers are advised to complete the certification in time, the certification link: isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

The buyer has mistakenly registered the seller's account. It is recommended that the buyer re-register the buyer's account.

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

Buyers place orders too frequently in a short period of time and need to enter a verification code for verification. If entering the verification code cannot solve the problem, it is recommended that the buyer try to change the browser.

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. Buyers can be removed from the blacklist if necessary.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

Read More