Free Return for overseas warehouse returns
1. Introduction of Free Returns in Cainiao Official Overseas Warehouses of local returns,
【Worry-free Return Guarantee】Introduction to the Upgraded Version
[Worry-free Return Guarantee Plan] Announcement 7.26 The worry-free return guarantee plan (Free Return) will be significantly upgraded on July 29, the website letter announcement, click here to view [Core Upgrade Points] ① Covered countries: from 16 countries to 24 countries , adding Chile, Japan, Ukraine, Mexico
How do I set up a local return service?
1. Introduction to local return service The local return service is an ability to provide buyers with a local return address when AE overseas consumers initiate a return application, without the need for buyers to return to China. The service requires sellers to have a warehouse or receiving place that supports returns in overseas consumers. When the seller is a product
About Worry-Free Return Guarantee Plan Dry Goods Sharing
1. What are the Worry-Free Return Guarantee Plans? The worry-free return guarantee plan is divided into 16 countries, the worry-free return guarantee plan is the United States, Canada, Australia, the United Kingdom, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, the United Arab Emirates, Poland, the Netherlands and Italy and AE+ worry-free Return Guarantee
【Worry-free Return Guarantee】Consumer Return Operation Guide after Upgrade
Q: How does the buyer initiate a free return? A: If the buyer wants to enjoy the free local return service, it is recommended that the buyer initiate a return and refund request within 15 days after receiving the goods, and select "Return Goods": 1) If the buyer It is no reason to return, you can choose 'buyer's reason to place the wrong order', 'buyer
Summary of problems with the old version of worry-free withdrawal
The old version of worry-free withdrawal will inform dear AliExpress merchants that the old version of worry-free refund will be officially offline on December 30, 2021. In order to provide better service and meet your needs for returns in the future, we have The product is newly packaged and upgraded. The upgraded product will cover more countries than the older version (24 countries
What countries and categories are supported by the Worry-Free Returns Guarantee Program?
The supported primary and secondary product categories are as follows: Click to download to view the specific categories. Covered merchants are exempted from signing up for covered categories such as customization/intimate underwear/food/adult products/virtual/second-hand goods, etc. From November 26, 2021, China time, the new version of worry-free refund covers categories
AE+ Worry-Free Return Guarantee Program
Important: The original Worry-Free Refund and Worry-Free Refund A+ (Russian Plan) will be merged into a new [Worry-Free Return Guarantee Plan] on July 29, 2021, covering countries from 16 to 24 countries, adding Chile and Ukraine , Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal. In the original AE+ plan
[Worry-free Return Guarantee] Operation Guide for Consumer Returns Before Upgrading
Regarding the Worry-Free Return Guarantee Plan order, the buyer does not know how to initiate an unreasonable return dispute and how to operate the return, and then ask the seller for help. We have sorted out the hot issues that buyers are more concerned about. You can send them to buyers for reference or timely. Answer buyers' questions so that you can better serve consumers. ask
How can I view the service fee details for Worry-Free Local Returns?
You can go to the "Historical Policy List" in the "My AliExpress > Commodities > After Sales and Services > Worry-Free Return Protection Plan" section, and support download and export. Export only supports the latest 1000 records. The effect displayed in excel after export is as follows : Example: The return service fee is
Where is the "Free Return" service logo for the Worry-Free Returns Guarantee Program displayed?
Consumer mobile APP perspective: search results page, display the Free Return logo search filter page, consumers can choose to only display the product details page of products that support Free Return, display the Free Return logo and service introduction Flash Deal
How is the overseas local return warehouse used?
Reminder of the local return warehouse usage guide: Only stores that meet the following conditions can use the official local return warehouse service* The seller's service level assessment result is passable and above* The store's favorable rate is ≥95% and the monthly transaction volume is ≥5K US dollars. If your store does not meet the above requirements Standard, the official return warehouse service is temporarily unavailable.
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