The product I received does not match the description. What can I do ?
Please check the goods clearly after you received it.
1. If you are not satisfied with the product you received, you may try to contact with your seller to agree on a solution.
Please tap Contact Seller to send a message to the seller. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.
And, please check the messages between you and seller on the page Message Center - Chats.
2. If that doesn’t help, you can apply for a return/refund request within the return/refund time window.
3. If the order with Free Return service, you could send back the products within 90 days after order placed, or 15days or 7days after order received (depending on origin of the products).Please click hereto learn more for Free Return service.
Please contact AliExpress Customer Service Team for any of your concerns. or you can contact us for help. we will try best to help you.
