Who will pay for return shipping fee of this free returns order from aliexpress?

Who will pay for return shipping fee of this free returns order from aliexpress?

As for return shipping fee for items with a free return label:

1. Items marked on their detail page with a label "Free returns" can be sent back within 15 days after confirming receipt.

2. And your first return for every main order is free. For the next returns of the same order, shipping charges may apply.

3. Also, you can refer to the free return label, to make sure whether this shipping fee is free or not.

If you need help, you can contact us. 

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The product I received by aliexpress does not match the description. What can I do ?

The product I received does not match the description. What can I do ?

Please check the goods clearly after you received it.

1. If you are not satisfied with the product you received, you may try to contact with your seller to agree on a solution.

Please tap Contact Seller to send a message to the seller. We suggest providing a photo or video of the item clearly showing the problems so that they can confirm the issue and offer the best solution for you.

And, please check the messages between you and seller on the page Message Center - Chats.

2. If that doesn’t help, you can apply for a return/refund request within the return/refund time window.

3. If the order with Free Return service, you could send back the products within 90 days after order placed, or 15days or 7days after order received (depending on origin of the products).Please click hereto learn more for Free Return service.

Please contact AliExpress Customer Service Team for any of your concerns. or you can contact us for help. we will try best to help you. 

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How to check my refund on aliexpress?

 How to check my refund?

• The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

  Generally, the refund will be received in 3-20 business days. Please click the right Payment/Refund method for detail information about the refund.

  
  

  For following method of pament, please refer to the Original Account of the Payment:

  Debit/Credit Card(Visa/Master/Maestro/Amex/Carte Blue/JCB/Diners Club/Discover/MIR/Hiper/ELO/TROY)

  PPRO(Ideal/Giropay/PayU/Przelewy24/Sofort Banking/bancontact)

  Mercado Pago(OXXO/7 Eleven/Telecomm/BBVA Bancomer/citibanamex/Santander)

  SMS(MTC/MegaFon/Beeline/TELE2)

  Webmoney

  Yandex.Money

  Doku

  QIWI

  Mpesa

  PayPal

  Oney Installment(For French user only)

  OTC_PIX

  Klarna

  Ebanx/Boleto

  TEF

  
  

  For following method of pament, please refer to Alipay Account

  Cash Payment(Euroset/Syvaony/Russian Post)

  Wire Transfer/Bank Transfer/TT

  BTG Boleto

  Western Union

If you still have problem, welcome to contact me: whatsapp:008613205631412; umegroup@qq.com

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