2022/04/27

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The product I received does not match the description on aliexpress. What can I do ?

The product I received does not match the description. What can I do ?
  • Please check the goods clearly after you have received it.

    1. If you are not satisfied with the product you received, please contact your seller to agree on a solution.

    Please click Contact Seller on the order list page and send message to seller, you would better to provide photo of the goods, or testing video to seller in order that he/she can confirm goods issue and offer soluton to you.

    And, please check the messages between you and seller on the page Message Center - Chats.

    2. If that doesn’t help, you can apply for a refund by opening a dispute before the Buyer Protection has ended. Please click here to learn more for how to open dispute.

    3. If the order with Free Return service, you could ask for free return in local within 15 days after receipt. Please click here to learn more for Free Return service.

    4. If the order with one year Commercial Warranty Service, please submit a warranty service request after the Buyer Protection has ended. Please click here to learn more for Commercial Warranty Service.

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