Aliexpress order risk control review failed to be closed by security

 Aliexpress order risk control review failed to be closed by security

In order to protect the interests of sellers and reduce the risk of order chargeback due to card theft and other reasons in the later period, the platform will conduct real-time risk review for orders that have been paid but not shipped (whether or not to ship is subject to the seller filling in the shipping notice).

If the source of funds for the order is detected to be at risk, the order will be closed and refunded to the buyer. It usually takes about 3-20 days for the refund to be paid to the buyer; the money is returned according to the link paid by the buyer.

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Aliexpress Local Return

 

Free Return for overseas warehouse returns

1. Introduction of Free Returns in Cainiao Official Overseas Warehouses of local returns,

【Worry-free Return Guarantee】Introduction to the Upgraded Version

[Worry-free Return Guarantee Plan] Announcement 7.26 The worry-free return guarantee plan (Free Return) will be significantly upgraded on July 29, the website letter announcement, click here to view [Core Upgrade Points] ① Covered countries: from 16 countries to 24 countries , adding Chile, Japan, Ukraine, Mexico

How do I set up a local return service?

1. Introduction to local return service The local return service is an ability to provide buyers with a local return address when AE overseas consumers initiate a return application, without the need for buyers to return to China. The service requires sellers to have a warehouse or receiving place that supports returns in overseas consumers. When the seller is a product

About Worry-Free Return Guarantee Plan Dry Goods Sharing

1. What are the Worry-Free Return Guarantee Plans? The worry-free return guarantee plan is divided into 16 countries, the worry-free return guarantee plan is the United States, Canada, Australia, the United Kingdom, France, Spain, Germany, Russia, Brazil, Israel, South Korea, Saudi Arabia, the United Arab Emirates, Poland, the Netherlands and Italy and AE+ worry-free Return Guarantee

【Worry-free Return Guarantee】Consumer Return Operation Guide after Upgrade

Q: How does the buyer initiate a free return? A: If the buyer wants to enjoy the free local return service, it is recommended that the buyer initiate a return and refund request within 15 days after receiving the goods, and select "Return Goods": 1) If the buyer It is no reason to return, you can choose 'buyer's reason to place the wrong order', 'buyer

Summary of problems with the old version of worry-free withdrawal

The old version of worry-free withdrawal will inform dear AliExpress merchants that the old version of worry-free refund will be officially offline on December 30, 2021. In order to provide better service and meet your needs for returns in the future, we have The product is newly packaged and upgraded. The upgraded product will cover more countries than the older version (24 countries

What countries and categories are supported by the Worry-Free Returns Guarantee Program?

The supported primary and secondary product categories are as follows: Click to download to view the specific categories. Covered merchants are exempted from signing up for covered categories such as customization/intimate underwear/food/adult products/virtual/second-hand goods, etc. From November 26, 2021, China time, the new version of worry-free refund covers categories

AE+ Worry-Free Return Guarantee Program

Important: The original Worry-Free Refund and Worry-Free Refund A+ (Russian Plan) will be merged into a new [Worry-Free Return Guarantee Plan] on July 29, 2021, covering countries from 16 to 24 countries, adding Chile and Ukraine , Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal. In the original AE+ plan

[Worry-free Return Guarantee] Operation Guide for Consumer Returns Before Upgrading

Regarding the Worry-Free Return Guarantee Plan order, the buyer does not know how to initiate an unreasonable return dispute and how to operate the return, and then ask the seller for help. We have sorted out the hot issues that buyers are more concerned about. You can send them to buyers for reference or timely. Answer buyers' questions so that you can better serve consumers. ask

How can I view the service fee details for Worry-Free Local Returns?

You can go to the "Historical Policy List" in the "My AliExpress > Commodities > After Sales and Services > Worry-Free Return Protection Plan" section, and support download and export. Export only supports the latest 1000 records. The effect displayed in excel after export is as follows : Example: The return service fee is

Where is the "Free Return" service logo for the Worry-Free Returns Guarantee Program displayed?

Consumer mobile APP perspective: search results page, display the Free Return logo search filter page, consumers can choose to only display the product details page of products that support Free Return, display the Free Return logo and service introduction Flash Deal

How is the overseas local return warehouse used?

Reminder of the local return warehouse usage guide: Only stores that meet the following conditions can use the official local return warehouse service* The seller's service level assessment result is passable and above* The store's favorable rate is ≥95% and the monthly transaction volume is ≥5K US dollars. If your store does not meet the above requirements Standard, the official return warehouse service is temporarily unavailable.

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Analysis of common reasons why buyers cannot place orders on Aliexpress

 Why buyers cannot place orders on Aliexpress?

You can compare the screenshots and copy of the following common buyer order error reporting pages to understand the reasons why the buyer cannot place an order, and solve your problems.

Regarding the issue of orders placed by users in India, click here for details .

Screenshot of buyer's background error

The error message displayed in the buyer's background

Reason for the error (for seller reference only)

Reference rhetoric (please modify it according to the actual situation and then send it to the buyer).

Q: Sorry, this item is no longer available!

A: The product has been taken off the shelf (by the platform or the seller), please provide the product link to the seller to verify the product's status.

Q:This product can't be shipped to the selected region.

A: 1. The seller does not support shipping the product to this country, please verify whether the shipping template supports shipping to this country;

2. Some products are restricted from sale in certain countries and buyers may have purchased these products.

Sorry, this product can't be shipped to your address.

Q: Max. 1,000 English characters or Arabic numerals only. No HTML codes.

A: The message box only accepts English characters. Buyers will receive this error if the message contains non-English characters.

You can provide the content you are filling in and let the seller check for you.

Or you can tell the seller your requirements directly.

Q: The products in your shopping cart is/are not available for order.

A: It is recommended to confirm the corresponding product link with the seller to verify the product's availability, inventory and whether it can be sold/delivered to the your location.

Some items might not be available for ordering currently. You can select other items instead. 

PC：

Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.

APP：

Sorry, the system cannot process the order at this time. Please try again later.

or

Sorry, we currently cannot process your order. Please try again later.

You can go to check with the seller's backstage to verify whether the seller have added you to the blacklist, so that you cannot place an order in the store. You can be removed from the blacklist if the seller remove you from the blacklist.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

This product is sold out or the seller discontinued selling this product.

1. It is recommended to verify the sale status and inventory of the product, replenish the inventory in time or recommend other products in the store for buyers to place orders;

2. Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have been added to the blacklist, so that you cannot place an order in the store. Buyers can be removed from the blacklist if necessary.

Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible. 

Please update your address in order to be able to place an order.

The buyer has not set the delivery address or the delivery address information is incomplete. Buyers are advised to set the delivery address.

This error might be resulted from incomplete address information.

Please check if there is any missing information in your shipping address.

PC:

We're sorry. This item is limited to X piece per customer. Please adjust quantity.

Purchases are limited to XX pieces.

APP:

Sorry,you have exceeded the number of items for this purchase.

1. The product or the preferential activities enjoyed by the buyer has set a limit on the number of purchases by a single buyer;

2. The logistics method itself or the freight template settings have restrictions on the weight. When the buyer fills in multiple quantities to place an order and exceeds the weight limit of the selected logistics method, he will receive a prompt that he can only buy ** pieces at most. In such cases, you can also try asking buyers to place orders in separate quantities or choose other logistics methods to try.

Sorry, due to system limitations, there is a limited purchase quantity for this promotional product. Please try to select other similar items for ordering if possible. 

For system security reasons, we need to verify your identify. Please open this

link: https://isc.alibaba.com/kyc to complete the verification or check your

email for instructions.

Prior to completing verification, you will not be able to place any orders.

The buyer's account needs to be authenticated. Buyers are advised to complete the certification in time, the certification link: isc.alibaba.com/kyc

Your order is rejected due to security issue and detailed info. will be sent to your registered email address.

Please check your email box within 24 hours or open the link: https://isc.alibaba.com/kyc to complete the verification.

PC:

OOPS! Looks like your account isn’t authorized to view this page.

APP:

Sorry, your account does not allow you to purchase international products online. 

The buyer has mistakenly registered the seller's account. It is recommended that the buyer re-register the buyer's account.

Scenario1: You are registered as China mainland user who cannot purchase here.

Scenario2: Either the first name or the last name information is missing in your AliExpress profile. Please complete it as soon as possible.

Captcha

Buyers place orders too frequently in a short period of time and need to enter a verification code for verification. If entering the verification code cannot solve the problem, it is recommended that the buyer try to change the browser.

You have been keeping placing too many orders in a short time. To continue shopping, please enter correct code to complete the verification.

PC: 

APP: 

PC:

A Cup

APP:

System error. Please try again

Please go to the seller's backstage - marketing activities - customer marketing - blacklist to verify whether you have added the buyer to the blacklist, so that the buyer cannot place an order in your store. Buyers can be removed from the blacklist if necessary.

If the blacklist has been removed:

There might be some system problems, please refresh the page and try again later.

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Can I open multi Aliexpress accounts on the same computer?

 Can I open multi Aliexpress accounts on the same computer?

• You can log in to multiple AliExpress accounts on the same computer. However, based on network security issues, the login account page will overwrite the previous operation interface, so we recommend that you only log in to one AliExpress account on one computer.
  Or you can install multiple browsers, each browser can log in to an account, it is recommended to use Google or Firefox browser.

• More doubts, you can also contact us by email: umegroup@qq.com or  whatsapp:0086-13205631412; I  will do best to help you.

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What is payment method for you buying on AliExpress?

 What is payment method for you buying on AliExpress?

• You can buy on Aliexpress by following payment method:

  Visa, MasterCard, Maestro, American Express, Wire Transfer, WebMoney, Yandex.Money, Western Union, QIWI, DOKU, MercadoPago, Boleto, TEF, iDeal, Giropay, Sofort Banking,Alipay Balance, Carte Bancaire(Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), Discover Cards and AliExpress Pocket.

  Unfortunately, Paypal, installments, COD (Cash on Delivery)are not accepted for the delivery address in Italy.

For Italy buyers, you'd better not pay by Paypal, installments, COD(Cash on Delivery). May your shopping joy on Aliexpress. 

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 How to dropship from aliexpress?

Generally, here is how it works briefly: 

1. You add the products you'd like to sell from AliExpress to your store.
2. You set a price with a markup.
3. When you receive an order, you pay for that product at wholesale prices.
4. The AliExpress seller ships the order directly to your customer.

Later, I will make a more detailed article to teach you how to start a dropshipping business on aliexpress. 

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How to contact seller on aliexpress?

 How to contact seller?

• If you met problems from buying on aliexpress, you can click “Contact” button on any page to start conversation with seller:

  Product page:

  

  

  

  Order list page:

  

  Order detail page:

  

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